Experience

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  Thrive Pet Healthcare

  • Practice Information Management Support Specialist

    • Feb 2022 - Present

    Technical support for ezyVet and Vetspire management systems

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  Norwood Animal Hospital

  • Norwood, Massachusetts

  • Practice Manager

    • Aug 2017 - Feb 2022
    • Norwood, Massachusetts

    Transferred to newly acquired hospital• Practice Manager for three doctors and eight support staff associates.• Implement new SOPs to improve workflow.• Effectively increased yearly revenue from $600,000 to $1.2 million in under two years.• Increased EBITDA by 18.4% in two years.• Thorough knowledge of Ezyvet and Cornerstone. Some experience with Vetspire. • Conducts disciplinary meetings with departmental employees.• Runs bi-weekly payroll for all employees through Workday• Successfully manages client service and unsatisfied clients.• Leads team to making record sales for Wellness Plans through various incentives.• Manages hospital website and facebook• 2018, 2020 Reader's Choice Award Winner - #1 Choice for Veterinary Hospital in Norwood; Second Place for the Region.

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  Natick Animal Clinic

  • Office Manager

    • Jan 2017 - Aug 2017

    Assumed responsibility of managing all departments of 30+ employees, in addition to responsibilities below

  • Client Services and Ancillary Services Manager

    • Nov 2014 - Dec 2016

    Promoted to Ancillary Services and Client Support Manager in 2014 • Assumed responsibility of additional departments, increasing current reporting employees. • Provides all below responsibilities for Dog Training, Grooming, and Front Desk/Reception departments. • Creates marketing material for new dog training program which began in fall 2014.

  • Supervisor

    • Jun 2006 - Nov 2014

    Promoted to Client Care Supervisor in 2012 • Directly manages 6 employees and assists in managing other staff. • Creates and efficiently implements new marketing and business plans. • Responsible for all recruiting within the department. • Conducts disciplinary meetings with departmental employees. • Essential part of the company's leadership team and participates in weekly meetings. • Conducted annual reviews for all reception department employees. • Runs biweekly payroll reports for 35 employees • Successfully manages client service and unsatisfied clients. • Successfully manages employee conflict and finds resolution. • Creates employees schedules. • In-house animal control officer and stray coordinator • Manages clinic-wide inventory. • Currently provides all below responsibilities as well• Weekly reconciliation and bank deposits for the hospital. • Creator of Pawsitively News magazine, which goes out to thousands of clients across Massachusetts and New Hampshire • In-house Hospital and IT maintenance • Responsible for accounts receivable, including account collections through APR, Transworld and CBAN • Daily reception responsibilities, including: greeting customers, phones, opening/closing the clinic • Veterinary assistant training, including: rooming patients, getting patient information, TPR, drawing vaccines, restraining, running tests

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  New England Financial

  • Contracting

    • Sep 2003 - Jun 2006