Experience

• 

  Palm Coast Data

  • United States
  • Advertising Services
  • 200 - 300 Employee

  • Manager Print Programming Quality Control

    • Jan 2010 - Present

    The Print Programming Quality Control department reviews every job online before going into the production process. Responsible for verifying the accuracy and quality of all personalized invoice and renewal print programs before the production process begins.Responsible for day to day management of employees, problem escalation, and process improvement projects.

  • Supervisor Print Programming

    • Oct 2005 - Present

    Manager of the Print Programming department as they transform client instructions into personalized invoice and magazine renewal notices. This includes managing 4 different software applications and organizing the staff to support all 4. We have been thru tremendous change in the past 4 years and have met or exceeded every challenge. My challenge has been to keep up with the technical information that passed to us in various formats as the company has changed.

• 

  Kable Fulfillment Services

  • Project leader

    • Oct 2005 - Present

    Oversee installation and implementation of new print programming software package.Managed project to convert 30,000 print programs onto new software platforms, while maintaining 4 systemsMember of gap analysis team to define and document differences between two fulfillment system platforms.; Day to day supervisory activity of 14 developers that create print programs for personalized billing and renewal notices.Escalation contact and problem resolution for external clients as well as all internal departmentsPrepare yearly reviews, recommendations for salary increases, personal development plans.Create internal and external training materials and conduct one on one, classroom or webinar training sessions.

  • Supervisor - Account Management

    • Dec 2000 - Oct 2005

    Day to day supervisory activity of between 18 to 24 Account Managers including yearly reviews, recommendations for salary increases, personal development and employee improvement documentation. Problem escalation and resolution for clients.Assign staff to most appropriate account based on client needs and employee skill set.Train Account Managers transitioning onto a new software platform, create training material and job aids. Technical assistance to Account Management team for client database selections and problem resolution.Liaison to Programming department for any internal system changes affecting Client Service.Client Relations Process approval for Colorado- responsible for reviewing, writing and approving all internal Client Relations procedures/ processes to insure consistency and accuracy of 3 different facilities.

  • Account Manager

    • Sep 1995 - Dec 2000

    First level contact for client relating to database selections and marketing reports.Prepare client invoice and renewal selections and enter into the processing system. Review and balance client selections to insure client specifications are metLiaison for the client to all other internal departments Analyze marketing reports to assist client with fulfillment selectionsQuality check peer selections and backup other team members

• 

  Audubon Printing & Graphic Service

  • Owner / Office Manager

    • Jan 1993 - Jan 1995

• 

  ibm

  • IBM, Niwot Colorado

  • Product Document Analyst

    • 1973 - 1993
    • IBM, Niwot Colorado