Experience

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  Holiday Inn Club Vacations

  • New Orleans, Louisiana, United States

  • Guest Services Manager

    • Nov 2019 - Oct 2023
    • New Orleans, Louisiana, United States

    • Facilitated and organized comprehensive Onboarding process for all team members across departments, ensuring seamless integration into the organization. Conducted orientations, facilitated I-9 verifications, managed IT system profiles, and ensured compliance with Standard Operating Procedures a...

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  HRI Lodging

  • New Orleans, Louisiana, United States

  • Guest Services Supervisor

    • Oct 2018 - Jun 2020
    • New Orleans, Louisiana, United States

    • Led and mentored a team of guest services professionals, ensuring they were trained in financial control procedures and regularly followed operational protocols.• Monitored staff performance and ticket system operations, providing regular reports to the management, and implementing corrective a...

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  Pelican New Orleans

  • Greater New Orleans Area

  • Outings Coordinator/ V.I.P. Concierge

    • Oct 2015 - Dec 2018
    • Greater New Orleans Area

    • Organized excursions, tours, and restaurant group events for couples and large groups, enhancing guest experiences.• Developed and maintained relationships with business partners, facilitating communication, coordination, and delivery of concierge benefits and referral programs.• Implemented cu...

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  Automobile Protection Corporation (APCO)

  • Norcross, Georgia

  • Dealer Marketing Consultant

    • Aug 2014 - Jul 2015
    • Norcross, Georgia

    • Increasing revenue in over 30 dealerships around the country.• Creating email and direct marketing campaigns in both Sales and Service departments of dealerships.• Governing account manager for personal accounts during store integration to new system. • Conducting program and product reviews wi...

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  Incentive Solutions

  • Atlanta, Georgia

  • Account Coordinator

    • May 2013 - Aug 2014
    • Atlanta, Georgia

    • Handled Customer Service inquiries with over 100 different rewards and points programs.• Assisted in client meetings for Sales Decks, Progress Reports, and Data Reports for multiple accounts.• Controlled Point Uploads, Sales Data Uploads, New Enrollments, and Order Details for over 35 Clients.•...

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  Advantage Sales & Marketing

  • San Antonio, Texas Area

  • Intern

    • May 2012 - Apr 2013
    • San Antonio, Texas Area

    • Trained in client distribution and rotation in both independent and larger corporate stores.• Created on site displays for clients such as Hallmark, Pillsbury, Procter and Gamble, and Folgers.• Worked with Business Development Manager to put together Sales Decks for client/customer meetings to ...