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Bio

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Cecilia Gabriela Roldan Ferra is a seasoned real estate agent and hospitality expert based in Duluth, Georgia. With a strong foundation in business intelligence, hospitality management, and customer service, she has successfully navigated the complexities of the real estate market, guiding clients through every step of the buying or selling process. Holding a Bachelor's degree in Tourism and Hospitality Management and a Certificate in Advance English from the University of Cambridge, Cecilia brings a unique blend of cultural sensitivity and linguistic expertise to her work. As a certified Level I Sommelier, she has a deep appreciation for the art of wine and its ability to enhance the hospitality experience. With proficiency in English, Spanish, and French, Cecilia is well-equipped to cater to a diverse range of clients, ensuring a seamless and enjoyable experience for all.

Credentials

  • Level I Sommelier
    COURT OF MASTER SOMMELIERS, AMERICAS
    Dec, 2019
    - Apr, 2026
  • Certificate in Advance English
    University of Cambridge
    Apr, 2017
    - Apr, 2026
  • First Certificate in English
    University of Cambridge
    Dec, 2008
    - Apr, 2026

Experience

  • eXp Realty
    • Georgia, United States
    • Real Estate Agent
      • Jun 2021 - Present
      • Georgia, United States

      I am a GA Real Estate Agent, proudly part of The Phillips Team Realty, brokered by EXP Realty. Fluent in English and Spanish, I'm able to effectively communicate and assist a diverse range of clients in achieving their real estate goals, whether they are first-time homebuyers, sellers, or investors.In my experience as a real estate agent, I have developed a strong foundation of knowledge and expertise in the local market. By staying informed about current market trends, property values, and emerging opportunities, I provide clients with valuable insights to make informed decisions. My dedication to understanding client needs enables me to tailor my services and identify properties that perfectly match their criteria.I am skilled in guiding clients through every step of the buying or selling process, ensuring a smooth and stress-free experience. By conducting thorough market research and employing effective marketing strategies, I maximize property exposure and attract qualified buyers. Additionally, my adept negotiation skills enable me to secure favorable deals, whether my clients are buying their dream home or selling their property at the best possible price.Building strong relationships with clients is a priority for me. I believe in open and transparent communication, actively listening to their needs, and providing consistent updates throughout the process. As a bilingual realtor, I am able to assist clients in both English and Spanish, providing them with a comfortable and seamless experience. I understand the cultural nuances and specific requirements of different clients, enabling me to effectively cater to their unique preferences and needs.I am committed to continuous learning and growth within the real estate industry. By attending industry seminars, staying updated on legal regulations, and leveraging the latest technologies, I ensure that I am well-equipped to navigate the challenges and complexities of the market.

  • Cloudland Vineyards + Winery
    • Buford, Georgia, United States
    • Winery Tasting Room Supervisor
      • Sep 2020 - Dec 2021
      • Buford, Georgia, United States

    • Wine Specialist
      • Mar 2019 - Mar 2020
      • Braselton, Georgia

      Duties and Responsibilities:Prepare the wine market for opening/closing each business day. Conductwinery tours and tastings. Provide a quality guest experience. Educate guestson the history of Chateau Elan Winery as well as on each of the availablewines. Educate staff and guests on wine knowledge and wine service. Leadand facilitate in social and educational winery related events. Promote thewine subscription box. Take care of administrative task as schedule planning,payroll, events agenda and coordinate with other departments.

  • Calzados Alberto
    • Chimbas Department, San Juan Province, Argentina
    • Administrator
      • Aug 2017 - Mar 2019
      • Chimbas Department, San Juan Province, Argentina

      Duties and Responsibilities:Financial planning. Record keeping. Billing. Ensuring that all employees receive their pay slips on time. Order office supplies and research new deals and suppliers. Manage phone calls and correspondence. Support budgeting and bookkeeping procedures.Create and update records and databases with personnel, financial and other data.

  • Dante Montes Empresa de Viajes y Turismo
    • Capital Department, San Juan Province, Argentina
    • Sales and Customer Service Representative
      • Sep 2016 - Apr 2017
      • Capital Department, San Juan Province, Argentina

      Duties and Responsabilities:Travel planning for individuals and groups. Flights and accommodation bookings and sales. Coordination with tour operators, airlines and hotels. Pre and post-sales customer services

    • Sales and Customer Service Representative
      • Mar 2015 - Jan 2016
      • Argentina

      Duties and Responsibilities:Joint coordination and sales of the SWT USA Program with USE Argentina. Travel planning for individuals and groups. Flights and accommodation bookings and sales. Coordination with tour operators, airlines and hotels. Pre and post-sales customer services.

  • LUMA SRL
    • Argentina
    • Manager
      • Feb 2014 - Mar 2015
      • Argentina

      Duties and Responsibilities:Management and Administrative duties. Employees Selection Process. Events Planning and Coordination. Supervising staff during customer services activities.

  • ROLDAN SRL.
    • San Juan, Argentina
    • Senior Administrator
      • 2010 - Jul 2014
      • San Juan, Argentina

      Duties and Responsibilites: Coordinating office activities and operations to secure efficiency and compliance to company policies.Supervising administrative staff and dividing responsibilities to ensure performance. Keep stock of office supplies and place orders when necessary. Manage agendas/travel arrangements/appointments etc. for the upper management. Manage phone calls and correspondence. Support budgeting and bookkeeping procedures. Create and update records and databases with personnel, financial and other data. Track stocks of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary.

  • Hotel Viñas del Sol
    • San Juan Province, Argentina
    • Internship Trainee
      • Mar 2011 - Oct 2011
      • San Juan Province, Argentina

      Duties and Responsabilities:Guests reception. Food and beverage attendant duties. Reservations handling. Coffee breaks planning and coffee breaks attendant duties at hotel conference rooms. Room service attendant duties

Education

  • 2015 - 2019
    Universidad Católica de Cuyo
    Bachelor's degree, Tourism and Hospitality Management
  • 2017 - 2017
    University of Cambridge
    Certificate in Advance English, ESOL Examinations
  • 2013 - 2015
    Universidad Católica de Cuyo
    Higher Technician, Hotel/Motel Administration/Management
  • 2010 - 2012
    Universidad Católica de Cuyo
    Higher Technician, Restaurant/Food Services Management
  • 2008 - 2008
    University of Cambridge
    First Certificate in English, ESOL Examinations
  • 1996 - 2008
    Colegio San Francisco de Asis
    Primary and Secondary education., Business Management Orientation
  • 1997 - 2007
    Asociacion de Cultura Saint John's
    Training Certificate in English, English Language and Literature, General

Suggested Services

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Industry Focus. “Hospitality”

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