Experience

• 

  Neal Communities of Southwest Florida, Inc.

  • 28100 Bonita Grande Dr.,Bonita Springs, FL 34135

  • Warranty Coordinator

    • Oct 2016 - Present
    • 28100 Bonita Grande Dr.,Bonita Springs, FL 34135

• 

  Sellstate AchieversRealty

  • 12820 Kenwood Lane Ste 1, Ft Myers, 33907

  • Licensed Realtor

    • Aug 2017 - Present
    • 12820 Kenwood Lane Ste 1, Ft Myers, 33907

• 

  Self employed

  • Independant All Lines Insurance Adjuster

    • Jul 2011 - Present

    5.20 Florida License

• 

  Century 21 Birchwood Realty

  • Realtor, C.P.R.E.S.

    • Jan 2016 - Aug 2017

    Realtor and Certified Probate Real Estate Specialist

• 

  Century 21 Birchwood International

  • Cape Coral, FL

  • Licensed Realtor

    • Jan 2015 - Jan 2016
    • Cape Coral, FL

    Listing agent, Buyers agent

• 

  RightChoice Realty

  • Realtor

    • Apr 2012 - Dec 2014

• 

  Sandals Realty Inc. of Ft. Myers

  • Realtor

    • Jan 2011 - Mar 2012

• 

  Zip Realty, Inc

  • Realtor

    • Jun 2009 - Feb 2011

• 

  WCI Communities

  • Customer Relationship Director

    • 2007 - 2009

    Primary customer contact from contract to closing empowered to resolve all customer concerns. Liaison across functions and disciplines, including construction, sales, and land development Analyzed surveys and instituted programs to ensure high levels of customer satisfaction..

  • Director of Customer Care / Customer Care Manager

    • 2002 - 2007

    Resolved post closing customer concerns working in conjunction with team members, project managers, Division President, construction, architecture, subcontractors and others. Pursued and employed in depth knowledge of home building construction. Hired, trained, managed and motivated Customer Service Representatives and Field Technicians to provide the highest quality customer care experience. Analyzed practices and devised a Standard Operating Procedure

  • Closing Coordinator

    • 2000 - 2002

    Liaison between buyer, title, lender, and internal teams. Resolved all concerns or obstacles to closing. Analyzed and approved contracts working with Project Managers, Finance, Sales, and Design Studio to provide closing documents to title companies; approved HUD’s.

• 

  Galena Chrysler

  • Service Advior

    • 1999 - 2000

    Interfaced with customer and technician using a comprehensive knowledge of the automotive industry. Analyzed the customer’s needs, created work orders, monitored progress of work and conveyed information in laymen’s terms to create a Five Star experience. Recommended and sold maintenance services and warranty contracts.

• 

  Mastercraft Homes

  • Warranty Manager / Closing Coordinator

    • 1998 - 1999

• 

  Frost Auto Painting and Bodyworks

  • owner/operator

    • 1976 - 1994

    Estimated repair costs, managed production schedule, marketed and sold services to dealerships and other shops, interviewed, hired, and trained personnel, created and placed advertising, customer care, bookkeeping, payroll, tax preparation. Peak year - $1 million annually.