Experience

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  Institution of Engineering and Technology (IET)

  • United Kingdom
  • Non-profit Organizations
  • 700 & Above Employee

  • • Apr 2022 - Present

    • To be a primary point of contact for external clients looking to use IET London: Savoy Place, with a focus on enquiries for events over 200 delegates• To ensure there is a balance in workloads between the Senior Co-ordinators for new enquiries & final details coordinating ensure enquiries are handled in a timely manner.• To work with the sales & development manager during busy times to ensure all enquiries are replied to in the time required.• Support the team looking after smaller events when necessary, responding to enquiries or assisting on final details• Conduct all new enquiries following the standards of best practice• To respond to incoming event enquiries with a full proposal in a timely manner and follow-up within agreed time frames.• To work with our clients to ensure that we understand their event & offer the best meeting/event space, AV & catering to match the objectives for their event.• To maximise sales and delegate capacity within IET London: Savoy Place thorough effective yield management.• To manage the diary by chasing provisional holds & to focus on the pro-active conversion of enquiries using pre-set negotiation tools to secure the booking• Put together and issue accurate contracts to clients ensuring they are returned promptly• To arrange credit facilities with the finance team & issue invoices for pre-payment for all events.• Chase & post prepayments in line with the schedule agreed• Conduct and arrange on site show-round inspections with clients, as appropriate• Conduct follow up final detail meetings (onsite or virtual) with key department managers for AV and IET.tv streaming Show less

  • • Jul 2018 - Feb 2023

    ● Conduct and respond to new external and internal enquiries for events of up to 200 delegates with a full proposal following BDRC standards of best practice.● Manage the diary by chasing provisional holds and put together and issue accurate contracts to clients.● Focus on the conversion of enquiries through pre-set negotiation tools to secure the booking by arranging site inspections.● Work with clients post events to rebook them for their next event by maintaining working relationships and knowledge of all competitors to the venue.● Attend sales exhibitions, conferences and networking events to generate more client opportunities Show less

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  Accor

  • France
  • Hospitality
  • 700 & Above Employee

  • • Jan 2017 - Jun 2018

    ● Managed all enquiries and ensure maximum in efficiency and conversion.● Led a weekly meeting with the Operations team detailing the events expectation, requirements and needs.● Maximized revenue targets by promoting seasonal packages and services within the Hotel .● Was the first point of contact for all existing and new clients, conduct show-rounds within our hotel and promote otherareas within it.● Regularly achieved top results on audit as BDRC

  • • Aug 2015 - Dec 2016

    ● Managed the execution of all aspects of events to include planning, day to day coordination and exit strategies.● Checked on-site delivery of hotel products and services per conference group plans resulting in a positive meeting experience.● Proactively identified unresolved audiovisual issues in meeting rooms to increase client's satisfaction .● Recorded all data and contact activity on MiceTracker and compile feedback from event participants and analyze their responses on Venue Verdict.● Assisted the Conference Manager by posting charges, sending invoices to clients, updating function sheet on Opera Show less

  • • Jun 2012 - Aug 2015

    ● Experienced in Bar, Restaurant and Conference Events food / Beverage service.● Delivered and maintained exceptional service standards at all time in line with our guest expectations.● Ensured that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests.● Handled guest complaints in a friendly and efficient manner and analyzed the matter wisely.