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Cathy Doerman is a seasoned IT professional with 30+ years of experience in technical support, systems analysis, software development, and disaster recovery. She has worked with various industries, including manufacturing, and has expertise in IBM iSeries, Mapics, and ERP systems. Cathy has a strong background in programming, testing, and application development, and has provided technical support for multiple software products. She has held various positions, including Application Developer, Systems Analyst, Programmer/Analyst, and Information Consultant, and has worked for companies such as CISTECH, Inc., Global Data Consultants LLC, Agility, Inc., Volt Technical Resources, Ohio Carpenters Health and Welfare, Harker, Inc., and CMIS.

Experience

  • CISTECH, Inc.
    • Matthews, NC
    • Application Developer
      • Sep 2019 - Present
      • Matthews, NC

  • Global Data Consultants LLC
    • Las Vegas, Nevada Area
    • Applications Programmer
      • Dec 2014 - Aug 2018
      • Las Vegas, Nevada Area

      Responsibilities included development and maintenance for multiple in house software products that supplement Infor ERP XA (MAPICS), and Help desk support.

  • Agility, Inc.
    • Brecksville, Ohio
    • Information Consultant
      • Apr 2006 - Oct 2014
      • Brecksville, Ohio

      Responsibilities included development for multiple in house software products that supplement Infor ERP XA (MAPICS).Design, code, test, and implementation of custom and packaged application software for various companies in various industries. Primarily work in manufacturing environments with customers where Infor ERP XA (MAPICS) is the main ERP system. Product management of Packaged software – Application development, distribution, and customer support.• Electronic KanBan• MISL+• ML+• Pick,Pack,Ship• Cleanup UtilitiesISL/MISL – Assisted in Infor Customer reported incidents, apply APARS via Infor’s Edison systemProvide Support / Enhancements / Upgrades for Agility products CFL, FOB shipping, Type 1i Invoicing software packagesManaged website distribution of software products. User Documentation via Helen packaged software for Electronic Kanban for IDF/PowerlinkLast Projects: Customer : Concurrent Projects1) Mapics 7.8 to 9.1 Conversion2) Mapics – Modifications for HQ change -Belguim to Netherlands3) Mapics – Conversion of newly bought company, Entity/Vendors Offline loads-IFM, OverlaysIn House:1) Technical support for Kanban / CFL customers-various2) Upgrade 6 Mapics environments From 3704 to 4237, convert in house products.

  • Volt Technical Resources
    • Peoria, Illinois Area
    • Programmer/Analyst
      • Jan 2005 - Apr 2006
      • Peoria, Illinois Area

      Responsibilities included programming to monitor hardware and software issues for Solution Center hosted Caterpillar dealers (108 lpars-US, and 48-Lpars Europe & Australia). Last project : User Account Maintenance complying with SOX rules. Design, code and implementation of structured user profile management on AS400 system of all user profiles. Web based application for creating, deleting users, re-settting of passwords, through all 156 lpars.Responsible for all Business Resumption issues regarding Remote Journaling for Business Resumption Recovery. Responsible for ability to recover hosted dealers to within one hour of any system disaster , per Caterpillar SLA. Monitoring of system(s) includes AS/400 systems in Melbourne, Australia, and Gossilies, Belgium.

    • Systems Analyst
      • Aug 1994 - Oct 2003
      • Niles, Ohio

      Hardware and Software review and recommendations of all purchases to enhance business operations.System Analysis, Application Design, Program modification of Custom System to meet Fund needs as required by Board of Trustees, as well as to meet any governmental regulations, by federal and state mandates for Insurance IndustryEvaluation and recommendation of all Packaged software.Coordination of all data exchanges, between reciprocating funds, as well as third party network vendors, health care providers.Developing program and user documentation, as well as training on all aspects of Hardware usage, and Application Software usage.Development of daily operation procedures, as well as training of computer operators.Disaster Recovery planning and documentation.Work Management on the AS/400, and performance reviews.Position also required providing backup support for all operational areas: claims registration/eligibility, claims adjudication, work entry for eligibility, payment processing for eligibility, computer operations, administrative assistance, and mail distribution-in/out.

    • Programmer Analyst
      • Mar 1990 - Aug 1994

      AS/400, S/38, S/36 hardware and software installation; Design, code, test, and implementation of application software for various companies in various industries. Hardware and software problem determination, Technical telephone support, IBM Agent Technical support. Primarily worked in manufacturing environments with customers where MAPICS was the main application.

    • Programmer/Analyst
      • 1990 - 1994

    • @
      • 1900 - 1900

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Industry Focus. “Computer Software”

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