Experience

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  Old Colony Elder Services (OCES)

  • Brockton, Massachusetts

  • Human Resources Generalist

    • Sep 2015 - Present
    • Brockton, Massachusetts

    General HR duties to include recruitment, staff development, performance management, training, employee relations, payroll.

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  AAA Northeast

  • South Attleboro, MA

  • Auto Travel Counselor

    • 2010 - Sep 2015
    • South Attleboro, MA

    Work with members planning vacations to include booking hotels, tours and autos; POS services to include bill paying and merchandise sales; customer complaint resolutions and additional duties as needed. Met and exceeded commission goals, as well as expected customer satisfaction scores.

• 

  Gateway Healthcare, Inc., Lifewatch EAP

  • Pawtucket, RI

  • EAP Case Manager

    • 2008 - 2009
    • Pawtucket, RI

    Conducted training programs and benefit fairs throughout Rhode Island for this division of Gateway Healthcare, which offers Employee Assistance Programs for clients nationwide. Training programs included dealing with stress and time management. Compiled and revised provided training materials for...

• 

  Fine Hotels Corporation, Holiday Inn Mansfield

  • Mansfield, MA

  • Director of Human Resources

    • 1991 - 1998
    • Mansfield, MA

    Director of Human Resources for a full service, 202 room property. Generalist charged with recruitment, training, benefits and compensation, employee relations and employee development. Decreased turnover, reduced unemployment and worker's compensation costs. Developed and conducted property ...