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Catherine Smallwood profile image

Catherine Smallwood

Senior Compliance Officer at PayStream
Intro Book
Catherine Smallwood, a seasoned professional with 3 years of experience as Senior Compliance Officer at PayStream, backed by 8 years of experience in travel and foreign exchange, holds a strong foundation in administration and customer service.
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Location
Eccles, England, United Kingdom, GB
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Catherine Smallwood is a seasoned executive with a proven track record of delivering exceptional results in compliance, sales, and customer-facing roles. As a Senior Compliance Officer at PayStream, she has spearheaded batch processing of utility supplier contracts, managed CRM systems, and provided top-notch support to sales teams. Prior to this, Catherine held various positions at Watt.co.uk, TUI, First Choice Holidays and Flights Limited, and Travelogue, showcasing her adaptability and expertise in administration, customer service, and foreign exchange.

Experience

  • PayStream
    • Altrincham, England, United Kingdom
    • Senior Compliance Officer
      • Apr 2021 - Present
      • Altrincham, England, United Kingdom

  • Watt.co.uk
    • Manchester Area, United Kingdom
    • After sales assistant
      • Jul 2018 - Feb 2021
      • Manchester Area, United Kingdom

      batching business contracts to utility suppliers, taking ownership of the CRM, the emails inbox and outbox, helping the sales staff with any after sales needs as well as customers, reception duties.

  • TUI
    • Manchester, England, United Kingdom
    • Travel Advisor
      • Jul 2010 - Jun 2018
      • Manchester, England, United Kingdom

      Sold holidays face to face over the phone and via email, I worked within the Foreign exchange department. Solving problems and finding solutions to complaints or holiday amendments and general administration duties.

  • First Choice Holidays and Flights Limited
    • Manchester, England, United Kingdom
    • Foreign exchange advisor/ Foreign exchange manager
      • Jul 2000 - Dec 2009
      • Manchester, England, United Kingdom

      General buying and selling of foreign currency, banking, dealing with discrepancies, staff issues, rotas and the daily running of the business.

  • Travelogue
    • Salford, England, United Kingdom
    • Trainee travel advisor
      • Sep 1996 - Jul 2000
      • Salford, England, United Kingdom

      This was a YTS programme, general duties, filling shelves with brochures, answering the telephone, dealing with customers face to face and over the telephone.

Education

  • 1995 - 1997
    De La Salle College
  • 1990 - 1995
    St Patrrick’s RC High school

Suggested Services

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Industry Focus. “Financial Services”

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