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Catherine Nelson is a seasoned professional with expertise in business process improvement, teaching adults, process automation, and management. She has over 23 years of experience in various roles, including change management, equestrian management, and independent beauty consulting. Catherine holds a Bachelor of Business Administration degree from the University of Massachusetts, Amherst, and has certifications in Design Thinking, Agile Change Agent, and Prosci Certified Change Practitioner.

Credentials

  • Design Thinking
    LUMA Institute
    Feb, 2022
    - May, 2026
  • Agile Change Agent
    APMG International
    Jun, 2020
    - May, 2026
  • Prosci Certified Change Practitioner
    Prosci
    Mar, 2019
    - May, 2026

Experience

  • Fidelity Investments
    • Smithfield, Rhode Island, United States
    • CoE Team Member, Change Management
      • Jul 2022 - Present
      • Smithfield, Rhode Island, United States

      Develop and execute change management strategies, perform stakeholder impact analysis, build sponsor coalitions, communication and training plans and measure adoption.

    • Owner, manager and trainer
      • Apr 2002 - Present
      • Upton, MA

      Owner and manager of Warren Ridge Farm, an 8-stall equestrian boarding and training farm situated on 25 rolling acres. The farm boasts a lighted, professionally installed outdoor arena, 6 box stalls and 2 turnout shed stalls, 6 acres of pasture and access to miles of trails in the Upton Town and ...

  • Mary Kay Inc.
    • Upton, MA
    • Independent Beauty Consultant
      • Mar 2001 - Present
      • Upton, MA

      Manage and develop small skin care and cosmetics business. Skills include marketing Mary Kay products and providing consulting services; administering the product order and delivery processes; recruiting new customers and consultants, presenting tools and products to prospective customers; all d...

    • Insurance
    • 700 & Above Employee
    • Senior Automation Analyst
      • Mar 2021 - Jul 2022

      Enable transformation of business operations by leveraging automation capabilities. Work with business partners to reduce complexity in everyday work by employing RPA or analytics to save time, increase accuracy, decrease risk and allow workforce to focus on valuable tasks. Foster education, awareness and learning of automation initiatives, tools and capabilities across the enterprise.

    • Senior Implementation Manager
      • Feb 2015 - Mar 2021

  • American Tower
    • Greater Boston Area
    • Business Application Analyst
      • Jun 2014 - Feb 2015
      • Greater Boston Area
  • The Hanover Insurance Group
    • Worcester, Massachusetts
    • IS Training Manager, Field Consultant and Business Analyst
      • Jun 1990 - May 2000
      • Worcester, Massachusetts

      • Managed projects automating agency/company systems including policy processing, email and agency web pages. • Worked with external vendors, developers and agents to define content and plan deployment of agency web pages to agency plant.• Developed and sustained relationships with field employee...

Education

  • 1985 - 1990
    University of Massachusetts, Amherst

Suggested Services

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Industry Focus. “Management Consulting.”

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