Experience

• 

  SBA Communications

  • Boca Raton, FL

  • TITLE ADMINISTRATOR

    • Feb 2000 - Feb 2010
    • Boca Raton, FL

    Organized daily workflow and adapted to frequent priority changes in managing and corresponding due diligence and all activities necessary to ensure clear land titles for fee simple and leasehold commercial and residential properties. Created all necessary legal documentation to insure company's interest in the prospective property. Ensured comprehensive, accurate information in databases and managed all department invoicing; trained and coached new employees and severed as manager resource. Strong communicator, providing detailed information concisely and accurately to support surveyors, field personnel, internal partners and managers, vendors and additional stakeholders Excellent analytical problem solver with solid record of addressing emerging and existing issues as well as overcoming challenging obstacles. Self motivated and detail oriented for independent working environment.

• 

  Executive Realty Inc

  • United States

  • OFFICE ASSISTANT

    • Jan 1997 - Feb 2000
    • United States

    Responsible for the daily clerical work for both companies. Maintain files and records concerning all rental and sale of real estate transactions.Prepare routine correspondence, rental notices, letters and daily mail distribution.Directed all calls to agents and communicated daily with staff and clients.Responsible for all company invoicing, payroll and assisted in closing documents.

• 

  City of Deerfield Beach

  • CUSTOMER SERVICE SUPERVISOR

    • Jan 1980 - Jan 1996

    Managed all operational facets of the monthly utility billing and customer service department for the City of Deerfield Beach, FL. Develop and implement departmental goals, projects, policies, ordinances and procedures. Provide a financial plan for the department's operational cost each fiscal year. Directly supervised four immediate subordinates; indirectly supervised, training and assisted field utility maintenance personnel who were instrumental in obtaining the water/sewer meter readings each month and maintenance of all these utilities. Instructed other utility field supervisors and personnel of new changes in the utility billing system and customer service procedures which would affect their daily work. Provided exceptional customer service, ensuring complete satisfaction to our customers.Persuasive communicator with strong listening, writing and verbal skills.Proactive problem solver to think and setting up only a win-win solution.A true team player who works well alone, with little or no supervision or as part of the department team.Implemented the departments change over from manual ordering of accounts to a new HTE software system.Accountable for all monthly billing of 11,000 city accounts including credit-debt adjustments and year end write-offs.Recruited, hired, trained and supervised department staff; assisted other city staff to understand billing procedures, city ordinance and resolutions whenever it when necessary.