Experience

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  Faulu Microfinance Bank

  • Nairobi County, Kenya

  • Project Manager Program Management Office

    • Oct 2023 - Present
    • Nairobi County, Kenya

    ▶️ Key Achievements:🏆 Identified deficiencies in the project management process, leading to strategies and implementation of a project management process that improve focus, governance and turnaround time for project deliveries by 15%.🏆 Led a cross-functional team of 15+ consisting of colleagues and vendors that supported in implementation of a payments channel, whose output was delivered on time and budget hence supporting to meet the 30% growth commitment that will impact the overall income and improve financial performance.🏆 Successfully maintain ongoing communications with stakeholders and supervise cross functional teams which has resulted in project alignments, speedy resolution of issues and decision making hence meeting delivery timelines.🏆 Currently driving 10 digital enhancements and 3 complex projects all of which are on track and in motion to meet the planned delivery timelines.🏆 Analyzed user requirements in detail, for all projects which have facilitated clear technical specifications from the developers, leading to an increase of business satisfaction by 20% already.🏆 Spearheaded a HR project towards successfully upgrading it since it had reached the end of its life cycle, posing significant risks and challenges to the bank.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Managing strategic projects across businesses and functions, to meet strategic business objectives/outcomes.✦ Pre project planning with procurement teams, executing the project initiation documentation with vendors, and evaluating projects delivery according to predetermined methodologies, governance, timelines and budgets.✦ Facilitating project scoping, cost benefit analysis, budgeting, business case development and business requirements gathering.

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  Absa Bank PLC Kenya

  • Nairobi, Kenya

  • Digital & Payments Project Manager

    • May 2012 - Present
    • Nairobi, Kenya

    ▶️ Key Achievements:🏆 Documented and distributed weekly and adhoc reports as and when called upon that have facilitated total alignment with all stakeholders reducing feedback delays by 10% while maintaining quicker decision making.🏆 Sustained an impressive 85% operational readiness for 10+ projects for over 3 years consecutively.🏆 Enabled the Company to immediately implemented Dhow Central Settlement Depository automation of Treasury bills and bonds as a requirement by CBK through a work around that saved us time and budget while at the same time gaining operational efficiency by 90%.🏆 Successfully closed off open items and identified areas for improvement that have ensured implementation of new strategies for subsequent projects hence gaining improved project and programmes effectiveness by 15%.🏆 Conducted project closure meetings and Post implementation reviews for over 40 projects which have so far reported the expected financial and non-financial benefits.🏆 Trimmed domestic foreign currency cheques clearing days in less than 5 days; increasing customer loyalty and retail business by 21%.🏆 Allocated KES5M+ of financial benefits by deploying a highly effective, low maintenance, and automated payment processing, Makola; boosting revenues by 40%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Chaired the Bank in Kenya Bankers Association meetings that impacted strategy and product development, share updates with Senior Stakeholders.✦ Coordinated stages of product development and project implementation with the key stakeholders and report bi-weekly and monthly on the status by identifying the milestones, key achievements, project risks and issues.✦ Administered budgets and timely regulatory projects with Kenya Bankers Association- Banks to connect to the National Switch and delivery payee and remitter details in EFT; representing 100% compliance.

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  Barclays

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • IT Helpdesk Assistant | IT Systems

    • Feb 2007 - May 2012

    ▶️ Key Contributions & Results✦ Nominated as the IT Helpdesk Governance Lead for maintaining high performance and satisfactory ratings during yearly audits.✦ Managed technical tasks, including email and remote working setups, user account maintenance, and programs’ installation; doubled efficiency.✦ Restored 100% normal working conditions by managing the service desk incident control system.✦ Cut on customer complaints by resolving technical discrepancies with contractors and answering queries by phone, email, and in-person reduction of Customer Pain Point (CPP) by 33%.✦ Introduced two types of Management Information reports and new processes to support new products.✦ Designed a knowledge base combining the FAQ’s, information on IT processes, resources, and tools that saved receipt of inbound calls by 40%.✦ Conducted training interns in completing assigned duties within two weeks, as well as the IT department in the use of new IT systems.

  • Technical Application Support Clerk, IT

    • Feb 2006 - Jan 2007

    ▶️ Key Contributions & Results✦ Seamlessly configured new laptops and mapped complicated network printers to desktops.✦ Established business relationships with travelling users when assisting with VPN and blackberry connections.✦ Grew the number of issues supported in a country by 50 within a year.✦ Saved resolution time by diagnosing technical problems via phone using Microsoft remote log-in helper.

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  Barclays

  • Nairobi, Kenya

  • Intern Information Technology Department

    • Oct 2005 - Dec 2005
    • Nairobi, Kenya

    ▶️ Supported IT function in a high performing culture and promoted within 3 months as a Technical Application Support Clerk