Experience

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  Crescent Hotels & Resorts

  • The Bethesdan Hotel

  • Executive Housekeeper

    • Apr 2022 - Present
    • The Bethesdan Hotel

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  Rod 'N' Reel Resort

  • Chesapeake Beach, Maryland, United States

  • Director Of Environmental Services

    • Jun 2020 - Apr 2022
    • Chesapeake Beach, Maryland, United States

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  Hilton Hotels & Resorts

  • The Bethesdan Hotel Tapestry Collection by Hilton

  • Executive Housekeeper

    • Jul 2018 - Jun 2020
    • The Bethesdan Hotel Tapestry Collection by Hilton

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  Hyatt Place Washington DC Georgetown West End

  • Operations Manager

    • Jul 2017 - Jul 2018

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  Hyatt Place Washington D.C. Georgetown West End

  • Assistant General Manager

    • Feb 2016 - Jul 2017

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  Phoenix Park Hotel

  • Washington D.C. Metro Area

  • Director of Housekeeping

    • Sep 2012 - Feb 2016
    • Washington D.C. Metro Area

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  Sheraton Baltimore City Center

  • Baltimore, Maryland Area

  • Executive Housekeeper

    • Jul 2010 - Sep 2011
    • Baltimore, Maryland Area

    Managed the day to day operations of a 706 room union property with an in house laundry. Supervised and inspected the daily cleaning of the guest rooms, public areas, and back of the house areas. Responded to guest requests, concerns, and problems to ensure guest satisfaction.

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  HILTON WASHINGTON

  • Director of Housekeeping

    • May 2008 - Feb 2010

    Director of HousekeepingDirected 160 employees in a union property. Oversaw housekeeping operations through hotel's $140 million restoration including the renovation of hotel's 1119 guest rooms. Launched new cleaning chemical program with Proctor and Gamble. Increased quality scores in hotel's satisfaction and loyalty tracker and product evaluation audit (mystery shopper).

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  THE CAPITAL HILTON

  • Director of Laundry Operations

    • Mar 1994 - May 2008

    Managed a Laundry that encompassed both the Capitol Hilton, and Washington Hilton producing over 6 million pounds of linen per year. Prepared and executed a business plan. Responsible for the reduction in cost per pound from $0.37 to $0.28.

  • Director of Housekeeping

    • Mar 1992 - Feb 1994

    Director of HousekeepingManaged the day to day housekeeping operations of 86 employees in a union property. Oversaw the cleanliness of entire hotel. Prepared budgets, forecasts, and other expense controls. Responsible for uniform service of entire hotel staff.

  • Assistant Director of Housekeeping

    • Jul 1988 - Mar 1992

    Oversaw cleanliness of guest rooms, guest floors, public rest rooms, and housekeeping service space. Main focus on the training process for the entire housekeeping department. Designed and implemented a training program to include a hotel fact sheet, rules and regulations, use of audio visual, and quizzes. Other responsibilities included role of team leader in quality assurance process and instructor in a guest satisfaction class given to all hotel employees.

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  The Greenbelt Hilton

  • Director of Housekeeping

    • 1985 - 1988