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Bio

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Cassie Delaunay is a seasoned communication professional with a strong background in customer service, event management, and team leadership. She has worked in various roles, including Student Voice Intern, Support Coordinator, and Station Manager, utilizing her skills in communication, organization, and problem-solving to deliver excellent results. Cassie holds a Bachelor of Arts in Communication and Media Studies from the University of West London and a Bachelor of Commerce in International Business/Trade/Commerce from Lycée Sainte Ursule, Caen (France).

Experience

  • London Pensions Fund Authority
    • London Area, United Kingdom
    • Communication Officer
      • May 2024 - Present
      • London Area, United Kingdom

    • United Kingdom
    • Higher Education
    • 1 - 100 Employee
    • Student Voice Intern
      • Aug 2023 - May 2024

      Develivering development and promotion of the following distinct: Course Rep Programme, School Rep Programme, Representation Projects such as Big Conversation, Students’ involvement in course and school level UWL committees, UWLSU’s democratic meetings. Assisting with the coordination and delivery of representation, campaigning, democracy activities & Events. In charge of creating and designing the monthly newsletter.

    • Support Coordinator - Front Desk
      • Sep 2022 - Aug 2023

      Assisting with the general administrative support & the organisation of meetings. In charge of the memberships of 3000+ students. Offered clerical or administrative advice for students regarding queries: social issues, accommodation, academic matters. Stood as first point of call for anyone walking through UWL and delivering first-class customer service.

    • SU CREW BAR & CAFE
      • Sep 2022 - Aug 2023

      Greeting customers as they arriveTaking customer orders and completing transactions, including the handling of cash and credit card paymentsFulfilling drink orders according to company recipes and customer specificationsManaging and fulfilling food and drink ordersRetaining and sharing knowledge of the coffee menuTracking inventory of paper goods, dairy products, condiments, and other bar necessitiesCleaning the coffee bar, seating area, and bathrooms throughout the day

    • Media Production
    • 1 - 100 Employee
    • Station Manager
      • Oct 2022 - Oct 2023

      Coordinating the team's responsibilities, planning schedules and shows, identifying financial goals and planning ways to meet them. Responsible for the overall health of Blast Radio and helped the team achieve the highest standards of content production through creative leadership.

    • Social Media Manager
      • Oct 2021 - Oct 2022

      Overseeing Blast Radio interactions with their listeners by implementing social media platforms' content strategies. Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online. This including creating social campaigns, producing and editing content and data analysis.

  • Showsec
    • London Area, United Kingdom
    • Artist Security
      • Apr 2021 - Aug 2023
      • London Area, United Kingdom

      Close security for guests and artist: Harry Styles, Olivia Rodrigo, Lady Gaga...

  • National Merchandise
    • London, England, United Kingdom
    • Merchandise assistant
      • Jun 2022 - Jun 2023
      • London, England, United Kingdom

      Clients included: AITCH, Travis Scott, Andrea Bocelli, KSI, The Vamps. UFC, Lewis Capaldi, Billie Eilish, Reading Festival, Slam Dunk Festival & more. Responsible for getting the merchandise from the vendor to the venue and loading merchandise in and out. In charge of keeping track of sales and stocks. Excellent communication skills & first-class international customer service.

  • Constellation
    • London, England, United Kingdom
    • Suite attendant
      • Apr 2022 - Nov 2022
      • London, England, United Kingdom

      Supporting multiple venues around London during their events. (O2, Wembley Arena, Tottenham Hotspurs Stadium...). Roles includes: suite attendant, runner, bartender, catering assistant.

  • THE BALLET BOUTIQUE LTD
    • TBB Wimbledon & TBB Kingston
    • Social Media Marketing Manager / Shop Manager
      • Mar 2019 - Jan 2020
      • TBB Wimbledon & TBB Kingston

      - Effectively communicate with vendors and suppliers- Brought forth an exceptional understanding of the market trends- Implemented and maintained visual merchandising specific to corporate standards- Answered all customer queries with friendliness and expertise- Implemented online marketing campaigns- Organized and implemented job roles and functions among employees- Evaluated and improved operations and financial outlooks- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products- Sent out monthly newsletters detailing store events and promotions using Mail Chimp- Recruited, hired and trained staff, developing them into productive team members with excellent product knowledge

    • French Teacher Assistant
      • Sep 2016 - Aug 2017

      Saturday mornings in a French school for children from 2 to 6 years.- Being aware of health and safety, making sure the children are safe at all time- Maintaining the health and well-being of the children- Ascertaining that the classroom environment is in accordance to program goals and philosophies - Being in charge of the class and the activities is the teacher was unwell or not available- Organisation and supervision of the activities - Participating and creating stands for the yearly “Kermesse”

  • Oxybul éveil et jeux
    • Caen Area, France
    • Sales Assistant
      • Jun 2014 - Aug 2015
      • Caen Area, France

      Half term, weekends and summer holidays contract.- Opening and closing the shop on my own- Processing card and cash payments and issuing receipts- Care and maintenance of merchandises and deliveries- Dealing with customer queries and complaints- Analysing stock inventory- Managing online orders- Keeping the front house attractive and tidy

  • ROCK LOBSTER LIMITED
    • Brighton, United Kingdom
    • Internship
      • Jan 2015 - Feb 2015
      • Brighton, United Kingdom

  • Toys R Us
    • Caen Area, France
    • Internship
      • Sep 2014 - Oct 2014
      • Caen Area, France

  • Toys R Us
    • Caen Area, France
    • Internship
      • Jun 2014 - Jun 2014
      • Caen Area, France

Education

  • 2020 - 2024
    University of West London
    Bachelor of Arts - BA, Communication and Media Studies
  • 2012 - 2015
    Lycée Sainte Ursule, Caen (France)
    Bachelor of Commerce - BCom, International Business/Trade/Commerce

Suggested Services

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Industry Focus. “Investment Management”

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