Experience

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  North American Recovery

  • Compliance Officer

    • Feb 2024 - Present

    Licensing and compliancePayroll support

• 

  Payroll accountant - various film projects

  • Image Of You Productions, Inc. “The Image Of You”

    • May 2023 - Jul 2023

    - Processed start paperwork and weekly payroll in a timely manner- Managed Per Diem distribution for cast and crew, Petty Cash advances and envelopes, and pcard accounts- Worked closely with production accountant and controller on studio audits and per diem distribution- Effectively organized multiple moving parts and multi-tasked with ease while prioritizing last-minute deadlines and urgent projects

  • 7002, Inc. “Haul Out The Holly 2”

    • Mar 2023 - May 2023

  • 7001, Inc. “Spring Breakthrough”

    • Jan 2023 - Mar 2023

  • Swingle Productions, Inc. “Winter, Spring, Summer, And Fall”

    • Oct 2022 - Jan 2023

  • 5004, Inc. “The Christmas Stocking”

    • Aug 2022 - Oct 2022

  • 5003, Inc. “Haul Out The Holly”

    • Aug 2022 - Sep 2022

• 

  Payroll accountant - various film projects

  • 5001, Inc. “Love In The Limelight”

    • Apr 2022 - Jun 2022

  • Hadley Productions “Best. Christmas. Ever.”

    • Feb 2022 - Apr 2022

• 

  First assistant accountant - various film productions

  • Slopes Productions, Netflix Films - "Christmas in Wonderland"

    • Oct 2021 - Jan 2022

    - Processed AP and purchase order entry in an accurate and timely manner- Managed Per Diem distribution for cast and crew, Petty Cash advances and envelopes, and PEX accounts- Worked closely with production accountant and controller on studio audits and per diem distribution- Effectively organized multiple moving parts and multi-tasked with ease while prioritizing last minute deadlines and urgent projects

  • Housewives Productions, LLC, Peacock Network “Real Housewives Of the North Pole”

    • Jul 2021 - Oct 2021

  • 3486, Inc, Hallmark Network - "Sweet Pecan Summer"

    • May 2021 - Aug 2021

• 

  Thumbtack

  • United States
  • Software Development
  • 700 & Above Employee

  • Customer Success Manager

    • Feb 2020 - Jan 2021

    Understood customers’ professional strategic goals and challenges, providing support through appropriate education and coaching, 1:1 consultations, and actionable advicePromoted Pro advancement through the onboarding phase and facilitate proper handoffs to other teamsWorked seamlessly and cross-functionally with multiple teams to improve processes, including hand-offs with SalesProvided new Pros with a “white glove” experience, ensuring extensive knowledge of best practices andresourcesPrioritized outreach efforts to mitigate churn based on customer health to position customers for revenue growthBuilt and executed account and action plans

  • Onboarding Specialist

    • Nov 2019 - Jan 2020

• 

  Peak Payment Solutions

  • Salt Lake City Greater Area

  • System Conversion and Onboarding Specialist

    • Jun 2019 - Nov 2019
    • Salt Lake City Greater Area

    Oversaw all aspects of new club conversionsProvided new client training and onboarding assistanceCreated and maintained on company policies, training manuals, and onboarding procedures Assisted with developing and designing aspects of software system

• 

  Lola's Boys, Inc - “Good Joe Bell”

  • Greater Salt Lake City Area

  • 2nd Assistant Accountant

    • Mar 2019 - Jun 2019
    • Greater Salt Lake City Area

    Worked directly with vendors and crew to resolve account related issuesManaged and entered purchase orders and invoices to ensure prompt payment to vendors and crewCollaborated with head of accounting and payroll teams to resolve complex issuesSent payments and support documents to vendorsMaintained logs for purchase orders and petty cash

• 

  Fire and Ice Productions - “Yellowstone” S1-2

  • Park City, Utah

  • 2nd Assistant Accountant

    • May 2018 - Feb 2019
    • Park City, Utah

    Resolved months of backlogged workRestored order to and maintained records and files Worked with vendors and crew on account issuesCreated and updated shoot schedule for production accountant and head of payrollWorked within and met tight deadlines Assisted with entering purchase orders and invoices to ensure prompt payment on accounts

• 

  ExpertVoice

  • Salt Lake City, Utah

  • Expert Support

    • Jul 2017 - May 2018
    • Salt Lake City, Utah

    Managed and processed customer service inquiries simultaneously through various channels - chat, email, and phoneWorked to streamline and improve processes with Marketing, Credentialing, eCommerce, and Finance teams to improve customer satisfaction and retention Enforced compliance of company and client order guidelines and best practicesMaintained and spearheaded audits and outreach on unpaid orders

• 

  Peak Payment Solutions

  • Layton, Utah

  • Project Manager

    • Nov 2016 - Sep 2017
    • Layton, Utah

    Worked with Management, Development, and Customer Service teams to create and manage projectsOversaw projects and ensured they were done in a timely manner and met all deadlinesAssisted with testing software and new website featuresCreated and maintained documentation on processes and procedures as well as client facing contracts

• 

  GSH Materials Testing and Inspection, Inc.

  • Murray, Utah, United States

  • Accounts Payable Clerk

    • Aug 2016 - Oct 2016
    • Murray, Utah, United States

    Maintained mileage and registration logs for truck driversAssisted customers and clients with contractsEnsured work logs were properly input and met state requirementsOccasionally helped with administrative duties such as answering phones, responding to general inquiries, and directing mail to proper recipients Managed fuel cards and accounts

• 

  National Fitness Financial Systems

  • Layton, Utah

  • Client Success Manager

    • Jan 2006 - Jul 2016
    • Layton, Utah

    Created documentation of internal and external processes and proceduresTrained new internal hires on company policies and work processes and new clients on how to utilize softwareManaged client accounts and membership basesAssisted clients with financial reporting and retention management Worked closely with Marketing, Sales, and Management to ensure client satisfaction Assisted and managed data conversions from outside billing companies to our software