Experience

HeadBox Australia
• Australia
• Events Services
• 1 - 100 Employee
• Content Coordinator

  • Jan 2023 - Present


Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Feb 2019 - Present

  -Key point of contact for customer queries and managing customer relationships through front kiosk and phone-Managing night-shift team, delegating tasks where needed and ensuring their completion by end of night, monitoring roster for all necessary breaks and shift movements-Assisting in training and supporting junior staff new to night shifts and supervisors new to close

• Customer Service Representative

  • Oct 2014 - Present

  Working in customer service for 8 years as a part of the Service Department, creating the most efficient and enjoyable customer service experience possible through a variety of customer touch points such as the register, self-serve areas and (from 2019 onwards) through the front kiosk.



University of Newcastle

• Australia
• Higher Education
• 700 & Above Employee

• Producer

  • Aug 2020 - Feb 2022

  Producing a variety of videos for university-based projects, working with clients like The University of Newcastle, FastLab, Art Thinking and Ars Electronica, Cattleyard Promotions and Guts Creative. As producer I led and managed a crew of 7-9 students. -Creating scheduling, organising catering, equipment, talent, location permissions and risk assessments -Maintaining client communication and relationships -Overseeing production and post-production, maintaining timelines and ensuring all work matched the needs of clients. This role also required extensive time management and multi-tasking, as I was also undertaking my studies and working casually as a customer service supervisor concurrently. Show less