Experience

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  Echelon Insurance

  • Claims Technical Specialist Accident Benefits

    • Jul 2023 - Present

• 

  Allstate

  • Rehabilitation Service Advisor

    • Jan 2022 - Nov 2023

• 

  Wawanesa Insurance

  • Toronto, Canada Area

  • Accident Benefits Specialist

    • Aug 1994 - Dec 2021
    • Toronto, Canada Area

    • Accident Benefits claims handling of catastrophic claims in involving spinal cord injuries, brain injuries, and other complex medical conditions with reserves in excess of 20 million dollars from first contact to file resolution.• Management of medical assessment and rehabilitation service providers which includes the following: Partnering with management and vendor stakeholders to establish operational processes and ensuring exceptional quality and accountability. Implementing customized services designed to provide both superior customer service and effective claims handling.Liaison between business partners to identify, analyze and resolve critical issues, • Rehabilitation consultant/specialist to an Accident Benefit department of 40 staff and supervisors providing technical knowledge mentoring and expertise on a variety of claims, rehabilitation and medical issues.• Prepared and conducted training opportunities for Accident Benefits in-house staff on a variety of medical /rehabilitation and legislative topics through numerous regulatory changes.• Participation in dispute resolution processes via arbitration and litigation at all stages including Ontario Superior Court both as insurer representative and witness.• Regular participant at a number of industry related conferences as both a speaker and attendee.• Wawanesa representative on a variety of external stakeholder groups, including Insurance Bureau of Canada’s Accident Benefits Working group.

• 

  Workplace Safety and Insurance Board (WSIB)

  • Toronto, Canada Area

  • Vocational Casemanager

    • Jan 1990 - Sep 1994
    • Toronto, Canada Area

    • Develop and facilitate return to work plans on behalf of injured individuals, adjudicators and employers; from initial injury to successful employment.• Evaluated a variety of medical, psychological, functional or vocational assessments for return to work planning. • Assess appropriate educational options providing support to workers and employers using vocational assessment tools and techniques to assess job skills, create vocational goals and plans and to resolve factors impacting return to work• Evaluate local and regional labour market conditions and trends as they related to individual’s employability.• Analytical, problem solving and critical thinking skills to identify solutions and make timely, responsive and accurate decisions/recommendations.• Counseling of individuals through the employment transition process.• Ability to manage workload demand and prioritize work while maintaining exemplary customer service and adherence to timelines.