Experience

• 

  AutoIQ Dealership Group

  • Ontario, Canada

  • Collision Repair Specialist

    • Dec 2023 - Present
    • Ontario, Canada

• 

  Independent Consultant for The Pampered Chef

  • The Pampered Chef - Team Leader

    • Mar 2013 - Present

    https://www.pamperedchef.ca/pws/cassandra

• 

  Fix Auto Canada

  • Canada
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Metrics Manager

    • Jun 2018 - Mar 2023

  • Customer Experience Manager

    • Mar 2017 - Jun 2018

• 

  Lottridge Tire & ReTreading - Bandag

  • Mississauga, Ontario

  • Customer Service Manager

    • Dec 2014 - Sep 2016
    • Mississauga, Ontario

• 

  Battlefield Equipment Rentals

  • Stoney Creek, Ontario, Canada

  • Service Advisor

    • Aug 2013 - Dec 2014
    • Stoney Creek, Ontario, Canada

• 

  Brian Cullen Motors

  • St. Catharines, Ontario

  • Service Dispatcher & Warranty Administrator

    • Mar 2011 - Jun 2011
    • St. Catharines, Ontario

    Duties included scheduling service appointments, invoicing repair orders & accepting payment, reconciling end of day reports & cash deposits, writing repair orders when requested, following up with special order parts, writing & processing vehicle safeties & emission tests, providing support to the Service Manager & Advisors. Processing General Motors Warranty claims & overseeing productivity of mechanics in the shop.

• 

  Discount Car & Truck Rentals

  • Customer Service Manager

    • Aug 2009 - Mar 2011

    Duties include: booking rental reservations, providing quotes & estimates, daily contact with insurance companies & adjusters to obtain rental authorization, contact with body shops to obtain repair updates, key holder & weekend manager.

• 

  St. Catharines Truck & Tractor (Freightliner)

  • St. Catharines, Ontario

  • Service Advisor

    • Oct 2008 - Apr 2009
    • St. Catharines, Ontario

    Reporting to the Service Manager, it was my role to prepare repair orders outlining driver complaints & preventative maintenance required to commercial vehicles. I was also responsible for updating customers on the status of their repairs, completing & invoicing repair orders, collecting payment, booking reservations & obtaining new business.

• 

  Johnbear Pontiac Buick

  • Bodyshop Assistant Manager

    • Sep 2006 - Oct 2008

    Working with the Body Shop Manager and Collision Technicians it was my responsibility to assemble basic estimates, co-ordinate any details regarding the customer's insurance and car rental requirements, keeping customers informed as to the status of their vehicle repairs and utilizing any opportunities to promote sales of additional work required to the vehicle and other specific detailing options (such as interior and exterior vacuum and wash).It was also my role to collect customer information including details of the complaint, cause and correction, assign specific vehicle repairs to the appropriate technicians, keep track of technician time spent on each job, and prepare invoices, work orders and technician time tickets for payment using the Reynolds & Reynolds software.

• 

  Ryder Logistics and Transportation Solutions Worldwide

  • Rental Sales Representative

    • 2003 - 2006

    Duties included: opening and closing rental office, answering phone lines, telemarketing when necessary, taking reservations, balancing daily cash log, writing and processing rental contracts and trip records for tax liable vehicles, dispatching commercial vehicles, experience driving 10' to 26' trucks and tractors, knowledge of commercial transportation and customer needs, fulfilling set goals with regard to new business, marketing and sales, and full service leasing. Assist the service manager with scheduling preventative maintenance for the fleet.

• 

  Ministry of Natural Resources

  • Senior Park Naturalist

    • 2003 - 2003

    Group 3 Seasonal - RT 1Duties included:Writing, preparing and conducting guided hikes, naturalist programs, slide shows, first person interpretation, and programs designed around district school board curriculumsDealing effectively with large groups consisting of many ages at educational programs such as guided hikes and evening slide showsExtensive use of personal computers, audio-visual electronics such as laptop computers, film projectors, VCRs and sound systems equipmentOrganization, filing and record-keeping of various resources around the office (i.e. book library, prop storage, film slides, etc)

• 

  Ministry of Natural Resources

  • Education Assistant

    • Jun 2002 - Sep 2002

    B SalaryDuties are essentially the same as my contract with Pinery Provincial Park.

• 

  Niagara Peninsula Conservation Authority

  • Historical Interpreter

    • 2002 - 2002

• 

  Smoothwater Outfitters

  • Outfitting Staff

    • May 2001 - Sep 2001

    Duties included: facilitating canoe/accommodation reservations, addressing daily office work, demonstrating good customer service, conducting minimal canoe route consultations, co-coordinating outdoor equipment orders from wholesale dealers, contributing to retail sales, performing canoe repair/clean up, and assisting with light kitchen work.

• 

  Children's Day

  • Niagara Peninsula Conservation Authority

  • Camp Coordinator

    • Jun 2000 - Aug 2000
    • Niagara Peninsula Conservation Authority

    Duties included: organization and implementation of children's day camp programming, communicating historical interpretive tours, planning of special events, regular cleaning and maintenance of facilities and museum artifacts, and administering law enforcement to park users.