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Cass Clay is a seasoned leader with 25+ years of experience in the leisure and hospitality industry, offering expertise in change management, public speaking, and customer service.

Experience

  • Comtec Int. Carl Backs A/S
    • Hull, United Kingdom
    • Key Account Manager UK / Service Fall Protection
      • Aug 2016 - Present
      • Hull, United Kingdom

      To provide Quality Workwear, PPE and Associated Equipment to the construction sites along with operation and maintenance working within the offshore wind industry. To promote the safety of all personnel working offshore and also at heights, ensure teams and management are covered in relation to all aspects of Health and Safety legislation covering such work and the duties undertaken. To offer advice and guidance with regards purchase of specialised equipment in order to minimise risk.To also ensure specialised equipment is tested and serviced as and when required.

    • Leisure Club Manager - Leisure Club Manager of the Year 2013
      • Mar 2011 - Jul 2016
      • hull

      To manage and lead the team to provide an outstanding Leisure Facility and experience. To train the team in all aspects of club operation, sales process and customer care. To oversee income streams such as PT, Swimming and managing a comprehensive Studio Timetable incorporating children's classesTo ensure the business is driven in relation to head office expectations and also achieve set budgets and targets. Maintain standards of excellence thus providing an outstanding user occasion for all users at all timesTo manage the Leisure P & L accounts and oversee the Membership Sales ProcessAt all time be responsible for results, quality and provision of outstanding serviceManage all aspects of company KPI'S in order to ensure the very highest degree of business operation, cleanliness and ensure the facility is covered by all aspects of Health & Safety Legislation

    • General Manager / Area Manager - General Manager of the Year 2007
      • Apr 2006 - Mar 2011

      To control and oversee the day to day running of 12 major fitness facilities within the North East Region of the country. To ensure the businesses were driven forward in relation to head office guidelines and exceptions, along with overseeing all aspects of the day to day operations. To provide leadership, drive, advice and solutions in order to assist and maximize member sales and retention within all of my designated clubs. To motivate staff in order to increase profit levels via active involvement. To ensure the clubs achieved company KPI'S.

  • David Lloyd Leisure
    • Hull, United Kingdom
    • Operations Manager
      • Apr 2005 - Apr 2006
      • Hull, United Kingdom

      To ensure the smooth running of the Health Club at all times, removing any obstacles that may have prevented individual departments delivering the very highest standard of service in the most cost effective way. To increase profit via effective control of labour costs and scheduling, identified and pursued all maintenance issues. Co-ordinated all aspect of Health & Safety activities and ensure the club adhered to all relevant policies and legislation. To provide a safe environment for all club members, staff and contractors at all times.To continuously look for ways to improve the member experience with particular focus on retention

  • Total Fitness Clubs
    • Hull, United Kingdom
    • General Manager
      • Nov 2002 - Apr 2005
      • Hull, United Kingdom

  • Nautilus
    • Milton Keynes, United Kingdom
    • Key Accounts Manager
      • Jun 2001 - Nov 2002
      • Milton Keynes, United Kingdom

  • University of Hull
    • Hull, United Kingdom
    • Duty Manager
      • 2000 - 2001
      • Hull, United Kingdom

    • Chief Petty Officer Physical Training Instructor
      • 1975 - 2000

Education

  • 1993 - 1996
    Royal Navy School of Physical Training
    NEBS Management Diploma - Recreation & Leisure, Sports Studies
  • 1971 - 1975
    Long Eaton Grammer
    Core subjects
  • 2009 -
    Wigan & Leigh College
    NVQ Level 2 Team Building, Institute of Leadership & Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Wholesale”

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