Experience

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  American Airlines

  • Flight Attendant

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  David S. Brown Enterprises, Ltd

  • Baltimore, Maryland, United States

  • Leasing Specialist

    • Mar 2021 - Present
    • Baltimore, Maryland, United States

    • Prepare and maintain resident files• Records traffic and rental activity promptly and accurately• Participates in resident activities, open houses, and other events to promote community• Completes and updates move-in, move-out and rental packets• Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls• Performs monthly market surveys and shops competition• Follows Fair Housing regulations• Completes all necessary paperwork efficiently and timely to process application• Prepare lease packages• Complete move-in package, test keys and inspect apartments prior to move in• Participate in revenue collections• Participate in community outreach activities

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  Sutton Place Apartments

  • Baltimore, Maryland, United States

  • Leasing Manager

    • Apr 2017 - Mar 2021
    • Baltimore, Maryland, United States

    • Communicated clear expectations with leasing staff regarding resident satisfaction.• Classified prospects, negotiated leasing requirements, and completed paperwork.• Entered daily data into AMSI, including rental applications, cancellations, and lease renewals.• Exceeded occupancy goals with strategic marketing plans.• Merged 85% of leads into active applications or tours• Contributed to lowering the delinquency rate to 5% during the last fiscal year.• Reviewed guest cards and phone logs and promoted follow-up.• Assisted property manager in supervising, training, motivating, and supporting leasing consultants.• Maintained courteous communications and follow-up correspondence with residents, applicants, and prospects.

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  BeMore Staffing

  • Baltimore, Maryland, United States

  • Leasing Agent

    • Dec 2014 - Apr 2017
    • Baltimore, Maryland, United States

    • Qualified potential tenants based on rigorous background and credit reviews.• Processed I00% of all new leasing contracts and renewal paperwork• Closed leasing contracts by overcoming objections and accurately processing required paperwork.• Converted 85% of inquiries into site tours using a highly persuasive communication style.