Experience

• 

  Apple

  • Datacenter Operations Leader

    • May 2021 - Present

  • Team Leader, Global Team Engagement - Store Operations

    • Apr 2020 - May 2021

    Manage medium to large size, global cross- functional projects. Responsible for leading and identifying business process re-engineering opportunities to business programs and the employee experience. Leading work and partnering cross-functionally and cross-organizationally to help define, build and roll-out initiatives and business process solutions that increase efficiency, elevate experiences and build loyalty.

  • Sr. Program Manager, Global NPI - Store Operations

    • Mar 2018 - Apr 2020

    Create the new and different, reimagine the existing, and evolve initiatives to meet ever changing customer experience demands. Lead with collaboration, inclusion, and the ability to take others on the journey. Manage initiatives throughout the project lifecycle, from inception to completion. Work cross functionally, with both corporate and field partners to identify gaps in existing programs and build others from scratch. Work through others to build, launch and manage programs successfully. Identify, communicate and champion innovative ideas in a way that gains consensus and partnership. Create innovative solutions and strategies. Work with global partners to build solutions for global problems. Drive implementation, hone execution, and iterate with field teams Provide initiative based support and subject matter expertise on the store perspective

  • Business Market Leader

    • Nov 2015 - Mar 2018

    As a Business Leader, I worked to grow our Business focus, experiences, and teams. Worked directly with our internal and external communities to educate and include people, processes and products to enrich and transform the customer experience. Our goal was to engage every entrepreneur in our local community and to be part of their goals to grow their business.

  • Store Leader

    • Oct 2011 - Oct 2015

    Inspired teams to deliver measurable results for the store's various business sectors. Led a sales force that discovered customers' needs and delivered solutions to build Apple loyalty. My technical support team helped maintain customers' trust in Apple and its products. My business team brought the Apple experience to business customers. And the training staff I coached educated customers how to get the most out of their Apple products. I built lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, I created excitement around products, launches, programs, and initiatives. I was responsible for upholding high standards regarding communication and confidentiality. By driving my staff to create customer experiences that enhanced Apple loyalty, I delivered measurable results and helped enrich customers' lives.

  • Senior Manager

    • Feb 2011 - Oct 2011

    Developed strong relationships across teams and with customers, created an environment that enhances loyalty for Apple products and services. Guided other leaders to inspire top performance from their teams. Monitored multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. Knowledgeable about the industry and competitors and trends. Fostered growth among staff, coached and encouraged with clear communications.

• 

  Starbucks

  • District Manager

    • Sep 2006 - Feb 2011

    Multi-unit retail manager adept at developing, managing and maintaining results. Achieved success in developing teams to connect selling floor activities and daily operational tasks to key metric measurements resulting in stronger financial performance. Outstanding analytical and planning capabilities utilized to leverage current and future business opportunities. Known as a leader who has key strength in assessing direct reports leadership effectiveness and coaching toward stronger performance through appropriate performance feedback.SpecialtiesOperations, staffing recruitment and selection, development, team building, safety/security and achieving results.

  • Regional Loss Prevention Manager, CPP

    • Sep 2001 - Sep 2006

    Provided leadership, vision, training, development, coaching, and allignment, for team to achieve customer, employee, and business results. Contributed to the overall success by ensuring employees and assets are protected. Ensure the safety of all employees and customers and security of all assets and the contribution of profit margins by reducing losses. Identified risks within the US business. Developed tactics consistent with global strategy to deter or eliminate identified risks. Supported business response to manmade and natural crisis that affect employees and assets.Prepared, communicated and educated client groups and team on changes in policies and practices within the organization. Supported regional leadership through consultation on loss prevention and incident management, as well as reporting on key performance metrics. Managed compliance audits of retail stores, incident response, safety and security investigations, and interviews. Built and maintained relationships with cross functional partners both local and SSC such as PR, Risk, Sales Audit, Legal, Facilities, Finance, Marketing, Media, and Law Enforcement Agencies.

  • Loss Prevention Investigator

    • Sep 1999 - Sep 2001

    Investigated safety and security policy and procedure violations, criminal activity and compliance matters. Reported findings to appropriate operations, partner resources, and legal partners. Managed and maintained CRM for all case files. Ensured compliance with company policies and procedures through training, consultation and communications with retail employees and operations management. Responsible for region supporting 900+ retail store locations. Developed and partnered with local law enforcement, government agencies, and retailers. Earned certications from Wicklander-Zulawski, LSI Laboratory for Scientific Interrogation, Vance International. Member with ASIS International and National Retail Federation.

  • Senior Complaince Specialist

    • Sep 1998 - Sep 1999

    Contributed to Starbucks success by monitoring and assessing compliance of retail store locations for safety and security policies, procedures and protocol in order to control and minimize risk exposure. Supported region of 900+ retail store locations. Provided safety and security, and loss prevention consulting. First responder to safety and security incidents for the retail stores to gather facts and report findings. Conducted 700+ safety and security store audits per year. Delivered proactive safety and security related learning material to the field to mitigate risks. Responsible for gathering data during audit, reporting findings, identifying trends, reporting to senior leadership, influencing change. Responsible for developing relationships with local law enforcement, government agencies, and retailers. Maintain and managed records and at a integrity with use of CRM.

  • Supervisor

    • Jan 1998 - Sep 1998