Experience

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  Rently

  • Client Success Manager

    • Feb 2023 - Present

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  Compass

  • Agent Experience Manager

    • Feb 2021 - Feb 2023

    • Proactively serve a portfolio of 150+ agents by partnering closely with Real Estate Sales Managers and other cross-functional teams to build and execute agent success strategies, including business growth plans • Master Compass technology by staying up to date on newly implemented features and tools in an effort to best educate and train agents on Compass tools and resources via group and/or one-on-one settings (in person and remotely) to enable best business practices in a competitive landscape.• Consistently meet KPI standards for Zendesk, Agent Satisfaction Surveys, and product adoption goals related to ongoing daily engagement resulting in agents becoming power users• Streamline operational initiatives, including agent on-boarding, orientation, training and ongoing development by continuously improving best practices, resources, and SOPs

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  Online Performers Group

  • Greater San Diego Area

  • Director of Operations & Client Services

    • Jun 2017 - Mar 2020
    • Greater San Diego Area

    • Developed strategies to drive revenue performance, enhance client relationship management and ensure optimization within each campaign life-cycle by analyzing daily operations, modifying logistics and implementing new policies and procedures that created efficiencies and improved workflow.• Evaluated operational expenses, revenues and cash flow to determine financial position and provide strategic planning, budgeting and forecasting recommendations to executive management.• Negotiated, reviewed and modified vendor and sponsor contracts to ensure clients and/or company entered into mutually beneficial business partnerships.• Spearheaded recruitment efforts that contributed to a 200% increase in organizational growth through talent-acquisition, coaching and development, and fostering a positive company culture by encouraging employee relations that build morale.

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  Blizzard Entertainment

  • Irvine, California

  • Associate Manager, External Events

    • Apr 2016 - Apr 2017
    • Irvine, California

    • Conceptualized, designed, project managed and fully executed events by developing and maintaining event budgets, milestone and production schedules, floor plans, event briefing, pre-planning, setup, tear down and show schedules that allow for timely deliverables and a highly efficient event flow• Instrumental in executing a multitude of intimate to massive events, including the Warcraft Red Carpet Movie Premier, industry trade shows (ie: Comic Con and PAX), global initiatives that exhibited white glove treatment for high profile VIP guests, Esports/Collegiate live events and BlizzCon (Blizzard’s multi-million dollar, 25k+ attendee convention)• Worked in conjunction with internal stakeholders and external partners to produce a high-volume of events with the utmost quality, while consistently improving cost and time efficiencies throughout the process

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  Daybreak Game Company LLC

  • PR & Events Associate Manager

    • Mar 2015 - Apr 2016

    • Planned & executed gaming industry consumer trade shows and conventions by securing venue space and contractor services, collaborating with exhibition companies to design booth layouts, scheduling and prepping high value shipments, organizing staff schedules, coordinating travel arrangements, overseeing production of signage, booth graphics and promotional giveaways, along with managing onsite set up, break down and overall event execution• Scouted new venues to develop bi-coastal press & influencer event spaces that allowed for engaging attendee experiences• Proposed and managed marketing budgets averaging roughly $8M • Collaborated with Brand, PR and Product Development teams to implement marketing support strategies to ensure a well-branded presence and increased exposure of SOE/Daybreak’s multi-platform games including DC Universe Online, PlanetSide2 and H1Z1 at industry events

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  Sony Online Entertainment

  • Marketing Services and Events Specialist

    • Oct 2012 - Mar 2015

    • Planned & executed gaming industry consumer trade shows and conventions through collaborating with exhibition companies to design booth builds and layouts, securing venue contractor services, scheduling high valued shipments, overseeing event signage, booth graphics and promotional giveaway production, organizing staff schedules, coordinating travel arrangements, and managing onsite set up, break down and overall event execution• Coordinated annual million-dollar fan-based event consisting of tournaments, panels, keynotes, banquets and live entertainment for thousands of consumers, while directing an on-site staff of 200+ employees• Proposed and managed event budgets ranging from $5K up to $1M• Collaborated with Brand, PR and Product Development teams to implement marketing support strategies to ensure a well-branded presence and increased exposure of SOE games at industry and trade shows• Provided general support to all marketing related teams and served as a liaison with respective departments such as, Purchasing, Finance, and Legal to route, log and track marketing contracts, invoices, check requests, budgets and purchase orders.

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  I Do Timeless Events

  • Owner/Wedding Planner

    • 2010 - 2012

    • Managed all details of planning and executing the events in a timely and professional manner, including identifying and resolving any conflicts that arose during the event• Researched and analyzed local wedding service providers to secure suitable vendors for each client• Designed and implemented timelines and agendas, including set-up and break-down of the receptions

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  Elite Gaming Solutions

  • Event Support

    • 2009 - 2010

    • Provided assistance with preparation and execution of gaming tournaments• Assisted in correspondence with venues and vendors to ensure successful events• Managed registration of up to hundreds of attendees at each event, consisting of multiple tournaments at one time

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  Upper Deck

  • United States
  • Manufacturing
  • 500 - 600 Employee

  • Associate Product Development Manager

    • Dec 2007 - Nov 2008

    • Supervised production timelines/schedules, vendor quotes and approval processes while facilitating the efforts of all internal teams for individual product launches • Planned, executed and managed strategic development plans and timely production schedules for up to 7 different worldwide entertainment gaming products simultaneously • Managed licensor communication on approvals and tactical management of introducing products to the market• Collaborated with internal departments and external vendors to provide cost efficient strategies • Assisted in the preparation and execution of massive conventions, including Comic Con and Blizz Con

  • Project Coordinator

    • Nov 2006 - Dec 2007

    • Acted as a liaison between the Brand teams and their respective multimillion dollar licensing companies, Blizzard Entertainment and Marvel• Developed and coordinated tracking documents to maintain timely responses and feedback from licensors and internal departments• Worked in conjunction with brand managers in the conception of marketing objectives and advertising initiatives for Marvel Masterpieces™, Huntik™ and World of Warcraft Trading® Card Game products• Crafted and maintained initial product documents that served as the cornerstone of each product’s brand development

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  Dream Concierge

  • Assistant Wedding Coordinator

    • Aug 2005 - May 2006

    • Supervised and implemented efficient timelines, directed vendors (including D.J.’s, caterers, cake designers, florists, servers, etc ) and hundreds of guests through events, and consistently satisfied clients and guests with successful execution of events