Experience

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  BAYADA Home Health Care

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Client Service Manager

    • Apr 2013 - Present

    BAYADA Home Health Care provides exceptional private duty nursing care services with 24-hour clinical support. Our expert team of professionals are committed to keeping people of all ages safe at home. Our home health care team includes BAYADA Nurses, Therapists, Home Health Aides, Medical Social Workers, and other health care professionals. Our services include: -Home health: adult nursing and assistive care -Habilitation -Pediatrics services -Hospice careCSM Responsibilities:•Supervising a team of 20 field clinicians to ensure that they all meet their respective productivities each week.•Communicating and following up with patients and referral sources in order to provide the best and most appropriate care possible.•Handling and processing field clinician payroll for my team.•Managing a caseload of 100 patients per week by providing tailored care to meet individual patient needs.

  • Client Service Associate

    • Aug 2012 - Apr 2013

    •Organized, tracked, and entered medical documents and data of clients ensuring accurate and current information was readily available to provide the best service.•Entered and processed referrals into Home Care Home Base to make referrals easily accessible.•Proficiently communicated with field staff, clients, physicians, and referral sources.•Worked hand-in-hand with Client Service Manager to schedule and staff cases, to the approval of the Manager.

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  Proxy Personnel

  • Administrative Assistant

    • Mar 2012 - Aug 2012

    •Handled inquiries and incoming work requests.•Verified and distributed documents and correspondence via Salesforce.com.•Researched and contacted current and potential clients also via Salesforce.com’s Customer Relationship Management program.

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  Hallmark Cards

  • Sr. Sales Associate

    • Jun 2007 - May 2012

    •Recognized by customers and management for superior customer service, raising customer satisfaction levels and reducing returns.•Closed customers using sales tactics.•Organized/Managed stock product and inventory.

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  Johns Hopkins Bayview Medical Center

  • Counselor Intern

    • May 2011 - Aug 2011

    •Led therapy session for 20 patients using communication skills allowing free flow of problems and potential solutions for patients.•Gathered sensitive patient information for entry input into SMART database system making information readily available for needed action.•Coordinated patient transi...