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Caryl Marchi is a seasoned operations and management professional with 20+ years of experience in investment management, risk management, and customer relations. She has held various leadership positions, including Vice President and Director of Operations at WESTFIELD CAPITAL MANAGEMENT COMPANY, INC, where she oversaw 1200 client relationships and managed staff responsible for portfolio accounting, client servicing, and reporting.

Experience

    • Vice President and Director of Operations
      • Dec 2006 - Jun 2008

      Responsible for organizational planning and restructuring of the department to meet the business needs of a fast growing investment management firm during rapid growth of assets from $2B to $13B under management. Directed firm's Operations; conducting client service and reporting, compliance, portfolio accounting, custodian reconciliation, portfolio and composite performance analysis and investment product dispersion management. Managed firm's operational risk and conducted continual workflow and resource analysis to ensure operational efficiencies. Managed client service operations, accounting and administrative teamsHandled escalated client servicing issuesDeveloped and maintained a culture of improvement, teamwork and service as a core value of the departmentExamined workflow and oversight redundancy providing clarification of work groups and creation of divisionsConducted staff recruitment, training and development, and performance evaluation with an emphasis on feedback and employee motivationBuilt an operational structure, promoting career growth resulting in improved employee retentionPerformed internal and external audit functions with regulators and SEC inspectorsImplemented numerous operational improvements to limit business risk and meet expanding regulatory environmentAnalyzed new SMA business and developed operational business unit for servicing 2 SMA relationships serving 800 underlying clientsManaged firm's securities operations and technology systems requirements, insuring accuracy of internal/external information and reportingConceptualized a performance dispersion reduction tool and collaborated with software vendor in development, training and implementationRedesigned and expanded the Policy and Procedure Manual into a training and desktop reference toolParticipated in various interdepartmental committees including Operating and Risk Management, GIPS, Proxy, Incident Review and Personnel

    • Operations and Office Manager
      • Sep 2000 - Dec 2006

      Provided day to day management for all aspects of the operations, overseeing 1200 client relationships with 600 portfolios including Individuals, Pension and Profit Sharing Plans, Endowments, Public Funds, SMA funds, sub-advisory mutual funds, and hedge fund products.Managed staff responsible for portfolio accounting, client servicing and reporting, general administrative and facility related needs Verified monthly portfolio reconciliations, performance returns and portfolio accounting transactions of firm's separately managed accounts and hedge fundsUpgraded firm's portfolio accounting system from a data warehousing solution to Advent AxysDesigned monthly and quarterly client reporting packagesExecuted contract negotiations, and managed vendor relationships Managed office move and expansion, including project management, contractor and architectural coordination, furniture selection and oversight of physical move

    • Research Coordinator
      • Dec 1993 - Sep 2000

      Supported the Investment Committee providing administrative duties, reporting and compliance documentation. Assisted the Research Director in managing committee responsibilities.Designed and maintained weekly and quarterly investment models of firm holdings, analyst recommendations and price targetsReviewed and reported daily investment performanceMaintained Company broker list and quarterly meeting listParticipated in weekly investment committee meetings, documented meeting minutes and reported pertinent information to committee membersPerformed quarterly assessment callsManaged research library ensuring compliance with firm's investment policies and SEC regulations

    • Portfolio Administrator
      • May 1989 - Dec 1993

      Accounted for all daily transactions, including the process of cash management, investment activity, income and expenses, corporate actions, portfolio valuation, client servicing and reporting. Supported a team of 3 Portfolio Managers and maintained 100+ accounts.

Education

  • 1984 - 1988
    Babson College
    Bachelor of Science, Business Administration

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Industry Focus. “Investment Banking”

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