Experience

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  Chloride Exide Limited

  • Zambia

  • SYSTEMS ADMINISTRATOR

    • May 2023 - Present
    • Zambia

    Installation and maintenance of all systems within a digital environment.  Provide support service for the day-to-day SAGE x3. Producing documentation on operational, system and user procedures. Building, configuration, troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment.  Obtaining quotes for supply of goods and services from suppliers.  Monitoring the progress of third-party maintenance contract suppliers.  Responsible daily System Backups, disaster recovery and security access.  Ensure adequate antivirus protection & solutions are maintained

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  Drake and Gorham (Z) Ltd

  • Lusaka, Lusaka Province, Zambia

  • IT ADMINISTRATOR / SYSTMS ANALYST

    • Sep 2022 - Aug 2023
    • Lusaka, Lusaka Province, Zambia

     Installation and maintenance of all systems within a digital environment.  Provide support service for the day-to-day SAGE and Job –Sys systems, to ensure performance stability. Producing documentation on operational, system and user procedures. Building, configuration, troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment.  Obtaining quotes for supply of goods and services from suppliers.  Monitoring the progress of third-party maintenance contract suppliers.  Responsible daily System Backups, disaster recovery and security access.  Ensure adequate antivirus protection & solutions are maintained

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  GREAT NORTH PETROLEUM/CREDIT

  • Lusaka, Zambia

  • Information Technology Specialist

    • Jan 2018 - Aug 2022
    • Lusaka, Zambia

    -Prepared the environment for deployment of Windows Server 2016.- Analyzed the hardware and software requirements of Active Directory. - Installed, configured, and provide troubleshooting for Server 2016.- Implemented and managed IP Addressing; configured TCP/IP addressing on a server.- Installed and configured an Active Directory Domain Controller.- Provide support service for the day-to-day SAGE, systems, Call Center and fuel management to ensure performance and stability.- Producing documentation on operational, system and user procedures.- Building, configuration, troubleshooting of server and desktop hardware.- Successfully implement the fuel card as well as the call centre- Manages IT incidents/requests and escalates them to the Regional IT Manager.- Demonstrates ownership of customer issues and independently seeks solutions. Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23%.- SAGE –system (pastel and Evolution) configuration and implementation process- Provide support service for the day-to-day SAGE systems, to ensure performance and stability- Helping customers to automate processes to improve efficiencies.- Take part in complex tasks such as migrations, upgrades and performance tuning. - Provide Training and skills development to individuals

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  Cybertech Co.

  • Lusaka, Zambia

  • ERP Technical Software Consultant

    • Jan 2016 - Dec 2017
    • Lusaka, Zambia

    •SAGE –system (pastel and Evolution) configuration and implementation.➢ Provide support service for the day-to-day SAGE systems, ➢ Helping customers to automate processes to improve efficiencies. ➢ Take part in data migrations, upgrades and performance tuning. ➢ Provide Training and skills development to individuals ➢ Convert requirements into technical specification work with IT department. ➢ Leading a team that develops and programmes a database for appraisal.

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  Society for Family Health Zambia

  • lusaka zambia

  • Data Analyst/ICT Assistant

    • Feb 2013 - Dec 2015
    • lusaka zambia

     ➢ Installation, and ensuring that equipment are ready for use by health care. Worked on VMMC data and Analysis (PEPFAR, USAID, GATES FOUNDATION).➢ Facilitated server and network configurations, including data migration. ➢ Provides desktop/user support, IT user training and documentation ➢ Managed IT incidents/requests and escalates them to the IT Manager. Run regular reports and analytics on database and ensuring Smart-Care is working  Provide technical support on M&E and evidence-based recommendations. Supported all remote offices and home-based users. Created images for various divisions for all desktops and laptops. Provided technical support for hardware/software configurations and applications.

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  Western Powers

  • Perth, Australia

  • IT Support Officer

    • Jan 2010 - Dec 2012
    • Perth, Australia

     Develops and maintains network security procedures. Adds, removes, and changes authorities for network users.  Handle equipment maintenance and tag-out as per standard operating procedures. Supervised helpdesk and staff. Prioritized help desk issues.  Windows servers on a cross-platform LAN/WAN with 200 nodes, and 50 remote users.