Experience

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  Rampart Supply

  • SALES

    • Apr 1998 - Present

    Lead all facets of commercial support including deal closure, lead management, team management, sourcing and procurement, order issue resolution and customer experience for 15+ projects. Orchestrates all aspects of customer orders, including purchase order/quote accuracy, product availability, product restrictions, entering and fulfilling ordersBuild and maintain strong cross-functional relationships with key stakeholder teams involved in deal creation and day-to-day customer experience/supportAnalyze customer needs by assessing product availability, researching special orders and cost negotiationsCoordinate and maintain material schedule through timely order entry, enlisting material/equipment vendors to provide technical and costing support to ensure on time deliveryMaintain and develop ongoing contacts and relationships with existing customers, acting as a liaison and communication point for information, issue resolution, support and assistance in their customer journeyEnsure contract fulfillment completion through accuracy of submittals, completion by the agreed deadline and customer satisfaction

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  Kamen Fox

  • Sales

    • Apr 1996 - Apr 1998

    Executed residential order fulfillment as required in partnership with the sales team. Ensured on time delivery of materials through purchasing, delivery coordination, and maintaining positive customer experience.Developed customer solution bid packages, maintained project schedules to fulfill contract requirements, and negotiated as necessary to mitigate project risk Created and maintained relationships with current clients and contacts within the industry to increase business opportunities