Experience

• 

  Shoreline Housing Partnership

  • Grimsby, n.e. Linc

  • Assistant Lettings Assistant

    • May 2013 - May 2015
    • Grimsby, n.e. Linc

    My current role is primarily admin and customer care based. I am responsible for the planning and organisation of Housing officers diaries plus my own appointments. I plan the number and type of appointments to ensure officers meet their targets. I liaise with customers and officers to book appointments to ensure that everything is planned in the most efficient manner to maximise appointments and minimise travel time. I liase with clients to ensure we meet their needs, assisting with information for sign up, gas uncapping, setting up electricity and gas accounts plus property updates. I then prepare paperwork for appointments. I am responsible for the keys for all empty property, working with sub-contractors to keep tenants informed on the progress of repairs. I use excel and Microsoft word every day.I also escort customers around empty properties, explaining the attributes and selling Shoreline as an excellent social housing provider.

• 

  Grimsby Institute of Further and Higher Education

  • Nunns Corner, Laceby Road, Grimsby

  • Retail Facilities Manager

    • Oct 2011 - Aug 2012
    • Nunns Corner, Laceby Road, Grimsby

    As retail facilities manager I was responsible for a team of 35 staff, working in the Corner Lounge bar and function room, the refectory that serves a range of food to the students and staff on a daily basis, the Campus Shop, plus the operation of a range of 26 vending machines. I oversaw the running of all these departments and was responsible for all aspect of staff recruitment and training, stock control, budgets, Food Hygiene and Health and Safety.I worked on projects as diverse as installing a cashless till system, planning the introduction of a meal service for an onsite nursery plus selling, planning and organising events on the campus. This work involved researching products and systems, creating budgets, writing SSOW and Risk Assessments and ensuring the smooth running of all large events.

• 

  Sodexo

  • Conocophillips Humber Oil Refinery, South Killingholme, North Lincs

  • Catering Manager

    • Apr 2004 - Oct 2011
    • Conocophillips Humber Oil Refinery, South Killingholme, North Lincs

    As Catering Manager, I was responsible for a team of 45 staff. We prepared and served an average of 1000 meals per day. We provided meals for all levels of customers on the refinery, including management, contractors, shift workers and VIP guests. In addition my staff maintained 55 assorted vending machines. I controlled a budget of between £1 and £2 million dependent on events on site. During a shut down for major maintenance staffing levels increased to 120 with an additional 10 sales outlet being set up for a limited period. This was to ensure all contractors on day and night shifts were supplied with food and beverages. I was responsible for all aspects of staff recruitment and training. Control of all budgets, menus, maintaining standards and ensuring the department adhered to all current Food Hygiene and Health and Safety Legislation.

• 

  Whitbread

  • Yorkshire and Lincolnshire

  • Brewers Fayre and Travel Inn Manager

    • May 1996 - Apr 2004
    • Yorkshire and Lincolnshire

    I was responsible for all aspects of recruiting and training the initial group of 100 staff. I planned and carried out many of the training sessions myself. In addition to dealing with contractors, suppliers and any other day to day problems that occurred. In the position of House Manager I was responsible for all aspects of running the business. Stock and cash control, recruitment, training and development of all levels of staff, Health and Safety, Food Safety, Customer Service, plus the day to day running of the business.Having spent 4 years at the Turnpike, I moved to the role of Support Manager. This role involved me travelling to various locations in West Yorkshire, trouble shooting and supporting managers.

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  NAAFI

  • Northern Ireland, North East England, Germany

  • Regional Training and Catering Manager

    • Oct 1990 - Oct 1996
    • Northern Ireland, North East England, Germany

    Responsibility for 450 to 500 staff spread across 40 – 50 establishments. I was responsible for the development, quality and safety of food items in all catering and retail outlets. Working with a budget of £1.25 million, I worked with the managers to ensure they maintained profit margins and achieved their budgets. I was also responsible for new product development, introduction, marketing, monitoring of sales, sourcing equipment and training staff to use it. I also carried out training and development for managers and staff.