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Bio

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Carolyn Townsend is a seasoned project management professional with 22 years of experience in IT, higher education, and non-profit sectors. She has expertise in program management, leadership, project management, training, public speaking, and staff development. She has worked as an IT Business Project Coordinator, SharePoint Administrator, Project Coordinator, IT Director, and Minicourse Instructor at various institutions, including Johns Hopkins Bloomberg School of Public Health, Becton Dickenson, Ciena, Baltimore City Community College, and University of Baltimore.

Experience

    • IT Business Project Coordinator
      • Aug 2015 - Present
      • Baltimore, Maryland Area

      IT Business Project Coordinator is responsible for the oversight, implementation, execution, control and completion of projects within the Client Services and Multi the Office of IT. Coordinate the activities of department projects through cycle to meet project requirements, striving for project stability and on-time deliverables while achieving quality standards. Duties and responsibilities include the following (other duties may be assigned): • Oversee small to mid-size projects within the Client Services and Multimedia Services divisions.• Apply appropriate method to manage projects in keeping with standards set by the Office of IT PMO requirements gathering. • Work closely with stakeholders to refine scope and deliverables. • Identify required tasks and pinpoint key milestones; prepare project document package. • Analyze project needs, recommending allocation of resources and assignment of individual responsibilities. • Develop project plans, work breakdown structure and work progress and maintain up to date project plans. • Identify plan obstacles and risks. • Develop and propose solutions/plan revisions to overcome obstacles.• Implement modifications as necessary to meet changing needs and requirements • Act as project liaison to external vendors and clients.• Serve as primary point of contact to internal teams, collaborating on cross-team staff time required, tasks and resources n projects on time. • Prepare and submit change control documentation. • Coordinate the preparation and submission of change control documentation; coordinate the implementation of plan activities as approved.

  • Becton Dickenson
    • Sparks Glencoe, Maryland
    • Sharepoint Administrator
      • Jan 2014 - Feb 2015
      • Sparks Glencoe, Maryland

    • Project Coordinator
      • 2013 - 2013

    • IT Director
      • Feb 2001 - May 2012

      Responsible for IT resource service delivery to college community. Resources include media services, pc support, network infastructure, student labs, and telecommunication services. Work closely with senior management to develop and implement new technology that will enhance the learning experience for students.

    • Minicourse Instructor
      • Sep 1999 - Sep 2010

      - Course InstructorMicrosoft Word 2007: Students get hands on experience with tables, columns, mail merge, ribbons, menus, formatting, sharing documents, saving document, inserting pictures and photos, etc.PowerPoint 2007: Students get hands on experience with creating professional slide shows, including, backgrounds, animation, layout, inserting photos and pictures, transitions, WordArt, shadows, drawings, etc.

Education

  • 2003 - 2007
    University of Baltimore
    Masters, Legal & Ethical Studies
  • 1999 - 2003
    University of Baltimore
    Bachelors, Corporate Communications

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Education Management”

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