Bio
Experience
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Golden Globe Tours
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Gateway City Miami, Florida
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Tour Director
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Aug 2013 - Present
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Gateway City Miami, Florida
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Certified Tour Guide
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Jan 2012 - Jul 2013
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Owner
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Mar 2005 - Aug 2012
Principal of full service interior design firmBusiness Management: Analyze business operations and processes and identify improvements. Review profit and loss statements towards improving ways to reduce cost and maximize profits. Sales: Manage customer relationships from initial contact through consultation/estimate and service delivery. Develop sales leads, estimate projects, and write service contracts. Determine customer needs and recommend best options. Resolve customer problems and follow up to ensure customer satisfaction and loyalty.Design Project Management: Draw floor plans and elevations, specify product, materials, etc., client invoices, purchase orders, coordinate contractors and supervise installations.
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Interior Designer
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Nov 2003 - Mar 2005
Consulted with clients in store and at home to establish design and lifestyle needs.Built customer base through friendly, attentive service.Developed extensive product knowledge to increase sales of high end furniture and furnishings.
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Owner
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Mar 2002 - Oct 2003
Principal of full service interior design firmBuilt customer relationships based on trust.Developed relationships with contractors and vendors for reliability.Approximately $300,000 in sales per year.
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Interior Designer
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Jan 2000 - Mar 2002
Consulted with clients in store and home to determine design needsPrepared presentations with floor plans, fabric samples, and furniture and furnishings product.Sold high end furniture and furnishings.
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Interior Designer
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Sep 1996 - Jan 2000
Increased annual sales over a period of three years from $600,000 to $850,000.Participated in national sales training workshops.
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Designer and Sales Associate
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Feb 1994 - Sep 1996
Consult with clients, architects, interior designers and contractors designing, drawing floor plans, providing specifications and advising for bathroom renovations and new construction.Developed extensive knowledge of bathroom fixtures, building codes and plumbing
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Manager
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Jul 1993 - Feb 1994
Developed business plan for new room makeover business.Marketed program to create client baseGenerated average $5,000 in sales per home visit.Maintained $75,000 product inventory projections, ordering and control.Hired employee, rent warehouse and truck
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Key Holder to Assistant Manager
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Sep 1991 - Jul 1993
Maintained daily cash balancing reports, weekly sales reports and daily shipping and receiving records.Trained and motivated team of five sales associates through workshops and incentives on my own initiative.Planned, organized and directed in-store special events to generate sales and promote Laura Ashley.Successfully merchandised and displayed product.
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Community Leader
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May 1976 - May 1990
Create after school program for military community of 6,000Received community service award created in my honor.Hospitality CoordinatorPlanned dinners and receptions in my home for the US Mission to the United Nations ranging from one to one hundred guests.Received funding from National Aeronautics and Space Administration for annual kickoff party for the Peaceful Uses of Outer Space Committee of the UN, due to great success.
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Education
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2014 - 2014Miami Dade College
History and Architecture of South Florida -
2013 - 2013International Tour Management Institute, San Francisco, CA
Tour Manager, Director -
1963 - 1966Miami Coral Park Senior High
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Centenary University
Associates Degree, Interior Design
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References
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