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Carolyn Stevenson is a seasoned interior designer with 20+ years of experience in full-service interior design, sales, and customer service. She has a strong background in floor plans, graphic design, and furniture, with expertise in business management and sales. Her experience spans multiple industries, including interior design, tourism, and retail. With a degree in Interior Design from Centenary University and a certification as a Tour Manager, Director from International Tour Management Institute, San Francisco, CA, Carolyn has honed her skills in creating functional and aesthetically pleasing spaces. She is a principal of her own full-service interior design firm and has built a strong reputation for delivering high-quality designs and exceptional customer service. Carolyn has worked with various clients, including Ethan Allen, Laura Ashley, and Southeastern Galleries, and has a proven track record of increasing sales and improving customer satisfaction. She is also an experienced educator, having taught interior design courses at Miami Dade College and Miami Coral Park Senior High. Carolyn is a skilled designer with a passion for creating beautiful and functional spaces that exceed her clients' expectations.

Experience

  • Golden Globe Tours
    • Gateway City Miami, Florida
    • Tour Director
      • Aug 2013 - Present
      • Gateway City Miami, Florida

    • Certified Tour Guide
      • Jan 2012 - Jul 2013

    • Owner
      • Mar 2005 - Aug 2012

      Principal of full service interior design firmBusiness Management: Analyze business operations and processes and identify improvements. Review profit and loss statements towards improving ways to reduce cost and maximize profits. Sales: Manage customer relationships from initial contact through consultation/estimate and service delivery. Develop sales leads, estimate projects, and write service contracts. Determine customer needs and recommend best options. Resolve customer problems and follow up to ensure customer satisfaction and loyalty.Design Project Management: Draw floor plans and elevations, specify product, materials, etc., client invoices, purchase orders, coordinate contractors and supervise installations.

    • Interior Designer
      • Nov 2003 - Mar 2005

      Consulted with clients in store and at home to establish design and lifestyle needs.Built customer base through friendly, attentive service.Developed extensive product knowledge to increase sales of high end furniture and furnishings.

    • Owner
      • Mar 2002 - Oct 2003

      Principal of full service interior design firmBuilt customer relationships based on trust.Developed relationships with contractors and vendors for reliability.Approximately $300,000 in sales per year.

    • Interior Designer
      • Jan 2000 - Mar 2002

      Consulted with clients in store and home to determine design needsPrepared presentations with floor plans, fabric samples, and furniture and furnishings product.Sold high end furniture and furnishings.

    • Interior Designer
      • Sep 1996 - Jan 2000

      Increased annual sales over a period of three years from $600,000 to $850,000.Participated in national sales training workshops.

    • Designer and Sales Associate
      • Feb 1994 - Sep 1996

      Consult with clients, architects, interior designers and contractors designing, drawing floor plans, providing specifications and advising for bathroom renovations and new construction.Developed extensive knowledge of bathroom fixtures, building codes and plumbing

    • Manager
      • Jul 1993 - Feb 1994

      Developed business plan for new room makeover business.Marketed program to create client baseGenerated average $5,000 in sales per home visit.Maintained $75,000 product inventory projections, ordering and control.Hired employee, rent warehouse and truck

    • Key Holder to Assistant Manager
      • Sep 1991 - Jul 1993

      Maintained daily cash balancing reports, weekly sales reports and daily shipping and receiving records.Trained and motivated team of five sales associates through workshops and incentives on my own initiative.Planned, organized and directed in-store special events to generate sales and promote Laura Ashley.Successfully merchandised and displayed product.

    • Community Leader
      • May 1976 - May 1990

      Create after school program for military community of 6,000Received community service award created in my honor.Hospitality CoordinatorPlanned dinners and receptions in my home for the US Mission to the United Nations ranging from one to one hundred guests.Received funding from National Aeronautics and Space Administration for annual kickoff party for the Peaceful Uses of Outer Space Committee of the UN, due to great success.

Education

  • 2014 - 2014
    Miami Dade College
    History and Architecture of South Florida
  • 2013 - 2013
    International Tour Management Institute, San Francisco, CA
    Tour Manager, Director
  • 1963 - 1966
    Miami Coral Park Senior High
  • Centenary University
    Associates Degree, Interior Design

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Industry Focus. “Interior Design”

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