Experience

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  Drexel Metals Inc.

  • Elkridge, Maryland, United States

  • Order Management Specialist

    • Nov 2021 - Present
    • Elkridge, Maryland, United States
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  BioIVT

  • Catonsville, Maryland

  • Client Services Specialist

    • Apr 2018 - Oct 2021
    • Catonsville, Maryland
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  Cristal USA Inc.

  • Hunt Valley, Maryland

  • Export Specialist / Customer Service Representative

    • Feb 2014 - Apr 2017
    • Hunt Valley, Maryland

    • Manage relationships with internal and external customers, transportation providers, and warehouse personnel.• Monitor and update systems to ensure information is consistent across all systems.• Communicate daily with logistics and transportation partners to ensure customers receive expected se...

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  TCC, LLC Maryland

  • Hunt Valley, MD

  • Workforce Manager / Forecasting

    • Jun 2012 - Dec 2013
    • Hunt Valley, MD

    • Established a baseline forecast and determined call center staffing based on call data analysis and input from users and management.•Forecasted growth in staffing, to accommodate renewal notices, marketing strategies, seasonal variations and special events, including modeling scenarios for new ...

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  Rockwood Pigments

  • Beltsville, MD

  • Customer Care Specialist

    • Jun 2010 - Jun 2012
    • Beltsville, MD

    • Order-entry and problem solving for orders and shipments.• Researched product and price, and provided customers with samples and order options.• Communicated with other departments and customers for order completion, tracking, and customer satisfaction.

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  NE Foods

  • Call Center Manager

    • Aug 2007 - Apr 2010

    • Staffed and managed a high-traffic, commercial bakery call center.•Reported on call center data including customer calls, order entry, and sales statistics.•Developed and enforced standards of elite customer service and order entry, by creating new policies and procedures to improve call cent...

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  2004-2007 Solo Cup Company

  • Logistics Coordinator

    • Mar 2004 - Aug 2007

    • Coordinated customer freight through domestic and international carriers• Managed time-sensitive issues, such as quoting air-freight cost, expediting customer orders, and tracking shipments• Monitored shipment and delivery of products.• Implemented use of SAP software and developed trainin...