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Carolyn Ledford

Office Manager at All Creatures Animal Hospital
Intro Book
Administrative professional with 20+ years of experience in office management, customer service, and data entry.
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Location
St Joseph, Missouri, United States, US
Skills
  • Microsoft Excel
  • Microsoft Word
  • Powerpoint
  • Outlook
  • English
  • Show all
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Bio

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Carolyn Ledford is a seasoned administrative professional with 20+ years of experience in various roles, including office management, customer service, and data entry. She has worked in industries such as healthcare, manufacturing, and retail. Carolyn holds a degree in Data Processing and has certifications in Care Credit Pro. Carolyn has experience with Microsoft Office Suite and has worked in fast-paced environments, managing multiple tasks and prioritizing duties. She has also honed her skills in customer service, teamwork, and marketing, with a strong focus on delivering excellent customer satisfaction. Carolyn is a skilled administrative professional with a strong work ethic and excellent communication skills.

Credentials

  • Certified Training for Care Credit Pro
    -

Experience

  • All Creatures Animal Hospital
    • United States
    • Veterinary Services
    • 100 - 200 Employee
    • Office Manager
      • Aug 2020 - Present

    • Assistant Office Manager
      • Jun 2015 - Aug 2020

      Assistant Office Manager responsible for the 3 person office. Daily handling of appts., surgeries and emergencies. Billing and invoicing. Checking in clients, taking care of all phone calls and messages. Scheduling appts for 4 Doctors and the Grooming Dept. and Boarding section. Responding to online requests from our clients. Responsible for ordering specialty foods for our clients and controlling inventory of such. Meeting with the sales representatives to meet the needs of our clients diets.

    • Office worker, customer service
      • Apr 2013 - Aug 2020

      Customer service, part of a 3 person team. Responsible for appointment settting, surgery settings. Billing and invoicing, keeping the customers happy and healthy, including their owners.

  • Lakeland Industries
    • Saint Joseph, MO
    • Quality Control
      • Jun 2011 - Apr 2012
      • Saint Joseph, MO

      Inspector of final product, quality control meeting UL standards and requirements. Meeting shipping deadlines on orders, Including final shipping deadlines and paperwork. Lakeland produced fire fighter uniforms and safety clothing.

  • Culvers Convenience
    • Saint Joseph, MO
    • Customer Service
      • Apr 2008 - Jun 2011
      • Saint Joseph, MO

      Customer Service, stocking store. Daily sales, lottery sales and balancing. Daily drawer balancing. Keeping the store clean.

  • Self-Employed
    • St. Joseph, Missouri Area
    • Home Health Aide
      • Jun 1991 - Mar 2008
      • St. Joseph, Missouri Area

  • C.D. Smith Drug Company
    • Order Edit Clerk
      • Jun 1984 - May 1991

      Processed incoming pharmaceutical orders, printing invoices and pricing labels for order filling. Correcting invoices, meeting packing and shipping requirements and order confirmation times.

Education

  • Hillyard Technical School
    Data Processing
  • Lafayette High School, Saint Joseph, MO

Suggested Services

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Industry Focus. “Administrative Services”

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