Okay, so Carolyn has 12 years of experience in Adp Payroll and customer service. Her experience as a billing representative at Omincare is significant. However, without specific salary data or industry benchmarks, it's challenging to estimate her hourly rate accurately. Generally, customer service and Adp Payroll roles in the United States can range from $15 to $30 per hour. Considering her experience and location (Baltimore, Maryland), a lower rate might be expected. Let's assume a rate around $25 per hour, which is on the lower end of the spectrum.