Experience

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  Comcast

  • White Marsh MD

  • CAE 4 Customer Experience Professional

    • Dec 2013 - Oct 2021
    • White Marsh MD

    Solving customer problems - taking responsibility and finding solutions to problems with billing or tech or directing them to the individual who can take care of the issue. Educating customers in the products and services.

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  Clear

  • Authorized Reseller

    • 2010 - 2011

    I market to and provide WiMAX internet services to individuals and businesses.

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  Hayes Group LLC

  • President

    • Jan 2002 - Jun 2010

    I am currently on a short-term contract with People Encouraging People performing search and recruitment for a new project along with other recruitment and HR generalist duties during the absence of a staff member on leave. I am actively searching for nurses, therapists, and a psychiatrist for a community-based program in Rockville MD. Also need a licensed Program Manager Psychiatrist, and counselors in Baltimore.I will be available for other contracts after January 24.I am interested in contract or in-house opportunities at this time.We perform personalized searches in IT (primarily database and software engineering), biotech and niche areas including loudspeaker design and engineering.Prospective clients: I am a contingency recruiter - if I don't perform there is no risk to you. If I have a qualified job order, a true understanding of who is needed to fill a position, and feedback at each step, I will find the right person to move your business ahead.

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  Computer Management Inc.

  • Sr. Technical Recruiter

    • Nov 1996 - Jan 2002

    Developed client relationships, searched for and interviewed job candidates, managed the interview and offer process. Recruiting in IT industry, mostly local to Baltimore and DC. Switched to Biotech weighting in 2001.

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  Polk Audio Inc.

  • Engineering Administrator

    • Mar 1988 - Sep 1993

    I was the Administrator for the Engineering Department in a growing company. Created engineering documentation and controls, developed CADD department, managed new product development process in the firm, managed department budget of $4 million. Was key liason with other departments in MRP systems, new product planning, engineering change control. Managed revamp of key line of products.

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  Slack Associates Inc.

  • Project Coordinator

    • 1985 - 1987

    I coordinated the engineers work, scheduled the manufacturing plant, did purchasing and job tracking and whatever else needed in a small high tech manufacturing firm.We specialized in vacuum systems for decontamination of documents, space shuttle parts, and toxic piping systems.

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  Rexnord

  • Jr. Program Manager

    • Jan 1983 - May 1985

    Production Control and Project Coordination for manufacturing projects of high tech computers and instruments and experimental medical devices.