Experience

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  Jetways Airlines Ltd

  • Wilson Airport

  • Commercial Manager (Cargo & Charter Services)

    • Aug 2017 - Present
    • Wilson Airport

    •Examining airline’s rules to make sure they stay relevant and makes recommendations for necessary change.•Looking for opportunities to grow a business through partnerships and new initiatives, and working to take advantage of those opportunities* Client Contracting for Long and short term engagement on aviation needs.•Analyzing sales and other reports that give insight into how the airline can make adjustments to improve performance•Negotiating commercial long term contracts on behalf of company.•Working with contract managers•Resolving issues with contracts and commercial operations•Communicating with parties in a contract so that all understand the terms, particularly a contract's financial aspects•Assessing risks and making recommendations based on a thorough analysis of all factors involved in a business situation•Managing daily departmental operations•Coaching employees on best practices for managing contract issues and handling daily issues and tasks•Working efficiently and calmly tight deadlines and other stress factors

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  Safarilink Aviation

  • Wilson Airport

  • E-Commerce Manager

    • Oct 2012 - Aug 2017
    • Wilson Airport

    E-Commerce of SafarilinkSafarilink is Kenya's premier safari airline with a network of connecting domestic scheduled services to all the best safari destinations within Kenya and across the border into northern Tanzania. From it's base at Wilson Airport, Nairobi SafariLink provides daily scheduled flights to Masai Mara, Amboseli, Tsavo West, Naivasha, Nanyuki, Lewa Downs,Samburu, Lamu, Kiwayu, Kilimanjaro, Shaba, Loisaba, Voi Migori and Diani Beach.Tasked with establishing and implementing ways of increasing agent and direct sales to Safarilink through selling flights, flight packages and accommodation also oversee the Frequent Flyer Program& CSR activities.•Tailor make safari packages and oversee a smooth operation for clients.•Create e-marketing campaigns sending flyers and news shots to agents and potential clients•Attending travel shows and marketing trade shows when needed.•Spearheading Safarilink CSR Programs. This includes coordinating with donors, organization beneficiaries and encourage donor contribution and staff involvement.•Social Media administrator (coordinating Twitter, Facebook post and web updates.•Costing and profit estimation for safari packages with a view of increasing sales.•Expand the Safarilink Database comprising of agents, corporates and clients.•Customer services management and customer complaints and customer updates.•With the help of management, I oversee and approve content, production and distribution of all marketing materials (posters, advertisements, flyers, brochures, etc.) with marketing team.

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  Cheli & Peacock Safaris

  • Marketing & Database Administrator

    • Jan 2008 - Oct 2012

    •Responsible for data content management, collection and analysis of the existing Local Tour Operators and International tour operators there after adding more contacts to the contact database.•Create & distribute posters for promotional purposes.•Develop and establish relationships with local and International tour & travel agents.•Track and measure publicity of the camps and lodges.•Create awareness of our DMC services and Kenya as a destination getaway.•Organize International travel shows, company events & cocktails as well as brochure kits for both clients and agents•Email distribution of newsletters, special offers and other group mails•Compile press articles and awards that C& P is featured in.•Analyze Nationality data of the various guests of the C& P Portfolio•Oversee the distribution of marketing merchandise e. g brochures and CD’s to International & Local agents including reordering when stock levels fall•Management of all shipments to the various representatives globally and clients.

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  Cottars 1920s Camp

  • Reservations & Logistics

    • Apr 2006 - Apr 2007

    •Receiving supplies and ensuring they are in proper quality and quantity as expected•Tracing, tracking and expediting purchase processes•Creating and maintaining contact with vendors and customers to ensure timely delivery of goods•Interacting with third party logistics service providers if need arises•Auditing freight cost and documentation alongside ensuring accuracy of all inventories•Reviewing bills, invoices and purchase orders•Assisting with the Reservations Desk of Cottars Camp •Assisting customers in identifying the best possible rates or schedules.