Experience

• 

  Dojo

  • United Kingdom

  • Payments Consultant

    • Oct 2021 - Present
    • United Kingdom

• 

  AquAid Water Coolers

  • EA / PA /Office Manager

    • Mar 2013 - Present

    General office duties to include telephone enquiries, email enquiries, updating systems with orders, updating system with new sales and new company details, obtaining new contracts with existing and new customers and building client relationships, dealing with and organising deliveries into offices and out to customers efficiently, dealing with complaints (not that there should be any!!!), post, organising stationery, office maintenance

• 

  International Air Transport Association (IATA)

  • London, England, United Kingdom

  • Customer Service Manager

    • Nov 1994 - Jul 2004
    • London, England, United Kingdom

    Member of customer service team with responsibility for agency accreditation.Agency applications to become IATA accredited. Setting up location inspections, processing approvals, maintaining database of membership information with all airlines and all other IATA offices, ensuring the agent was ready to report all ticket sale, ensuring they had the correct financial status, if they were to default in any way to ensure the correct procedures were undertaken to uplift their status, dealing with agent closures and moves. This position was dealing with individuals at very high levels meeting very tight deadlines and ensuring everything was in place - nothing could be missed !! An eye for detail was a must !!!

• 

  Canadian Airlines International

  • Croydon, England, United Kingdom

  • Accounts Assistant / Reservations

    • Apr 1989 - Sep 1994
    • Croydon, England, United Kingdom

    Dealing with all station agent report for UK and Netherlands ensuring agents reporting all documentation and funds being deposited and reported through various systems correctly with no discrepancies - this involved tight deadlines and training each station within the UK and Netherlands. Dealing with petty cash and reporting. Dealing with UK BSP and inputting all travel agent sales into system with no discrepancies making sure all documentation was correct and any discrepancies dealt with and resolved. Issuing ADM and ACM to travel agent for any discrepancies and refunds. Also dealing with direct passenger refunds. Back up to reception. Representing Canadian Airlines at IATA Steering Panel where only a select few airlines were involved with reporting all problems and new initiatives in order to implement.Because of impending redundancy I moved to become a Reservations / Sales Agent for 2 years where I had to complete an intense course covering Reservations / Sales/ Customer Service to an intense level of service I passed at 100 percent and went on to become a topReservations / Sales / customer Service Agent darling with clientele from all walks of life at all levels.