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Carole Collins is a seasoned professional with over 30 years of experience in administration, customer service, and team leadership. As a Payrole Support Officer at University Hospital Birmingham, she has honed her skills in Microsoft Office, organization, and productivity, ensuring seamless operations and meeting deadlines. A proud holder of an A-Level standard and I.T.Q. Certificate, Carole has also developed strong interpersonal and communication skills, allowing her to effectively collaborate with various stakeholders.

Experience

  • University Hospital Birmingham
    • Birmingham, United Kingdom
    • Payrole Support Officer
      • Jul 2014 - Present
      • Birmingham, United Kingdom

  • Civil Service
    • Birmingham, United Kingdom
    • Administrative Officer
      • Nov 1980 - Feb 2004
      • Birmingham, United Kingdom

      I have been fortunate to have had a long and varied career within one department of the Civil Service. Starting my career with 'The Department of Health and Social Security', I remained through name changes, 'Department of Social Security', 'Benefits Agency' and 'Department for Work and Pensions'. Some of my duties are listed and are transferable skills to date:Customer Services.Administration.Security, Accuracy and Validation Checks.Converting Clerical Documents to Computer Systems.Converting Cases through major benefit changes.Updating Databases.Calculating and Assessing New and Existing Claims.During my career I have been requested, and successful on applying, for specialist roles. Some of my achievements have included:Liaison Officer dealing with Domestic fuel Suppliers and Local Authorities.Registration and Transfer Officer.Benefits Conversion Team Member.Secondment to Benefits Agency Press Office – Assisting Press Officer by assisting in organising conferences, receiving and resolving enquiries from members of the public, media and other government departments by telephone, email, facsimile and at radio broadcasts.Training Delivery.

  • No 1 Staff Bureau
    • Birmingham, United Kingdom
    • Switchboard Operator/Receptionist
      • May 1980 - Nov 1980
      • Birmingham, United Kingdom

      Temporary placements pending full time employment engagement.Operating P.A.B.X. switchboards up to 20 x 100.Receptionist..Receptionist/Switchboard.Franking Post opening

  • Birmingham City Council
    • Markets Department, Birmingham City Centre
    • General Assistant Trainee. Twenty Six Weeks Post.
      • Nov 1979 - May 1980
      • Markets Department, Birmingham City Centre

      ReceptionSwitchboardGeneral Office Duties- filing, photocopying et cetera.Collecting, counting, recording and paying monies into the bank from children's rides, conveniences and telephones.Checking stall rent collection records.Opening and recording incoming post.

Education

  • Golden Hillock School, Hall Green College, Bournville College Birmingham.

Suggested Services

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Industry Focus. “Medical Practices”

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