Experience

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  Bucks County Community

  • Paralegal Student-Paralegal Certificate Program

    • Sep 2012 - Present

    Beginning my second career as a paralegal, after an 11 year career with the 2 major telecommunications companies (AT&T and MCI), which began as Account Executive and ended with Branch Sales Development Manager for the Northern New Jersey Sales Branch.

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  Babylon School of Dance

  • Chalfont, PA

  • Dance Instructor

    • Sep 2010 - Present
    • Chalfont, PA

    Teaching weekly classes to young children in the areas of ballet and tap dancing, as well as conducting all client interaction, performing all administrative duties relative to my students, and choreographing original dances for my students.

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  MCI

  • Branch Sales Development Manager

    • Apr 1997 - Jan 1998

    Managed a quota bearing sales team of new hires required to contribute to the overall branch sales goals. Was responsible for recruiting, hiring and training of New Account Executives for the Northern New Jersey Branch of MCI Telecommunications. Recruited, hired and trained Account Executives for the Northern New Jersey Sales Branch of MCI Telecommunications. Created a new hire training program for all products and branch/corporate policies and assisted new Account Executives with reaching their sales goals within the first 3 months of their employment with MCI. Carried a quota for product sales, in addition to a performance quota for other job related metrics, e.g. headcount for the branch, number of recruits in the hiring pipeline, etc.

  • Sales Manager, Value Added Services

    • Nov 1996 - Mar 1997

    Managed quota bearing sales team in the Northern NJ Branch responsible for a team of 4 Value Added Services Account Executives who sold the non-traditional product line for MCI. Working in conjuction with the traditional Account Executives, was responsible for presenting and selling services for MCI such as Internet, Website hosting, cellular, and data networking.

  • Field Marketing Specialist

    • Nov 1994 - Oct 1996

    Led the Northern NJ Branch marketing intiative as the liaison between headquarters product management and the field sales branch. Was responsible for all information flow between corporate and the field, and provided customer support for the MCI traditional and Value Added product lines. Conducted branch training sessions on a weekly basis, oversaw all Account Executive new hire training, and developed customer training seminars for all aspects of the MCI product lines.

  • Customer Service Consultant-Major Accounts

    • Jul 1993 - Oct 1994

    Managed a specific group of top Major Accounts as a Field Customer Service Consultant within the Norther NJ Branch and was responsible for account retention and customer satisfaction, as well as the selling of new products and services. Worked with my Major Account Executive counterpart, to manage the needs and expectations of elite accounts such as Reckitt and Coleman, NJ Transit, PSE & G , Becton Dickinson, etc. while growing sales for the branch and protecting the existing revenue stream.

  • Customer Service Consultant-Mid Level Accounts

    • Jul 1992 - Jun 1993

    Managed a geographic territory within the state of Connecticut as a Field Customer Service Consultant. Was responsible for account retention and resolution of customer issues, as well as the selling of new products and services with these accounts. Working with my Account Executive counterparts, managed the service needs of existing customers within a base of approximately 75 accounts, and assisted with the establishment of customers new to MCI.

  • Staff Analyst-Installation/Compensation

    • May 1991 - Jun 1992

    Acted as a staff computer analyst responsible for database management and producing reports for the branches of each of their individualized statistics for sales, installations and compensation. Worked with the individual functional departments within MCI headquarters (Order Installation, Compensation, etc.) and the branches to ensure that installation reporting was accurate and sales compensation figures were correct for branch recognition.

  • Account Executive

    • Oct 1990 - May 1991

    Managed a geographic territory in Westchester County, NY as a quota bearing field sales representative in the Westchester Sales Branch for MCI and was responsible for account retention and acquisition of new logos on a monthly basis. Was responsible for visiting a base of 25 named accounts to ensure customer satisfaction, as well as cold calling upon new prospects within my territory to introduce them to MCI products and services and win their business.

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  AT&T

  • White Plains Sales Branch, White Plains, NY

  • Account Executive

    • Jun 1988 - Sep 1990
    • White Plains Sales Branch, White Plains, NY

    Managed a large geographic territory of mid-sized accounts, spanning the entire Northeast as a quota bearing field/inside sales representative in the White Plains Sales Branch for AT&T. Was responsible for account retention and new product sales to existing accounts . Visited and conducted phone appointments based upon geographic location within a base of 100 accounts to ensure customer satisfaction and resolve client issues, while introducing customers to other offerings within the AT&T product line.