Experience

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  EBSCO Information Services

  • Arizona, California, Hawaii, Nevada, New Mexico, and Texas

  • Account Services Manager

    • May 2011 - Present
    • Arizona, California, Hawaii, Nevada, New Mexico, and Texas

    • Train internally and externally.• Maintain awareness of external seminars while also training plus administering new programming environments, tools, and emerging technologies for serials management and database usage. • Aid individual libraries in serials management, both print and electronic.• Provide customer education, coordination, and significant problem solving related to service via face-to-face visits to customer site as well as supplemental phone calls and webinars.• Pursue and maintain detailed understanding of e-journal licensing, registration and access.• Actively seek to aid customers in all aspects of serials management, including ordering, managing, and set-up of end-user access to e-content.• Manage and oversee, in coordination with Customer Service Department, an active service program.• Conduct joint presentations with sales staff to potential customers. • Represent EBSCO at regional, state and national meetings and conventions.

• 

  Amigos Library Services

  • Continuing Education Librarian

    • Nov 2007 - May 2011

    • Create and develop training materials for a variety of cataloging and technical services subjects.• Conduct training sessions in both online and face-to-face environments.• Analyze the training needs of member librarians and develop training to best serve those needs. • Conduct training sessions for OCLC products, including Web-Scale Management System (WMS).• Participant in product testing updated products for OCLC (Connexion products).• Design and create virtual conference on timely topic (RDA @ Your Library).• Consult with member libraries on mapping workflow in Technical Services areas.• Serve as staff resource for cataloging and technical services.• Keep current on cataloging and technical services trends.• Respond to member queries and provide appropriate solutions/information.• Schedule and provide training sessions both on request and on a regular basis.• Represent Amigos at regional, state and national meetings and conventions.

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  Baylor College of Dentistry

  • Assistant Director for Technical Services

    • Jan 2006 - Oct 2007

    • Manage all functions of technical services department, including the hiring and supervision of personnel, the creation of staff schedules, and the distribution of duties to maximize efficiency and streamline workflow.• Oversee and administer changes in serials holding records to ensure the accuracy of file data and to facilitate patron services.• Create and update MARC records within the Voyager Endeavor system. Apply MARC cataloging principles to all forms of media being added to the collection to ensure the integrity of the library catalog.• Maintain OCLC and Docline records for entire collection including complex serials holding statements.• Formulate policies and procedures within the technical services areas. Train both new and existing employees on departmental processes and procedural changes.• Create specific taxonomy to extend metadata as appropriate.

  • Assistant Director for Public Services

    • Sep 2003 - Jan 2006

    • Provide reference services to College of Dentistry as well as Baylor Hospital medical personal.• Utilize various databases for in-depth research.• Conduct in-depth reference interviews to determine exact query.• Manage Inter-library Loan, Circulation and Reference Departments.• Create policy and procedures for Inter-library Loan, Circulation and Reference departments• Train new employees on departmental processes and procedure.• Create and administer training sessions for College of Dentistry and Baylor Hospital staff and faculty on various medical databases.• Design and present library resources, search techniques and other customized presentations to various health professionals.• Develop handouts, forms, and brochures.• De-select materials to ensure collection is current.• Aid in cooperative collection development.

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  Nortel Networks

  • Telecommunications
  • 700 & Above Employee

  • Project Management

    • Oct 1999 - May 2002

    Project Management / Business Analysis • Provided leadership and direction to a cross-functional team that developed a LDAP-secured, dynamic, multi-lingual business partner web site serving more than 25,000 partners worldwide.• Coordination of communication among developers, content primes, and end users about on-going improvements and proposed development projects. • Key member of team merging three extranet sites into one including creation of design, structure, as well as test and review.• Requirement gathering and creation of web-based solutions for product and development groups who need to clearly organize and communicate complex information on the web.

  • Web Manager

    • Oct 1999 - May 2002

    Web Development • Development, implementation, and maintenance of web pages, web-based applications, and processes to meet a wide range of business needs. • Write and design training materials and develop training plan for cross-functional globally dispersed team.• Lead testing, launch and rollout for new personalized site.• Train content primes on processes; proactively seek desiderata for sites. • Write in HTML using Homesite 4.5 and Dreamweaver 3-4 ensuring internal quality standards are kept. • Code JavaScript as needed and create graphics using Photoshop 5-6. • Publish to intranet and extranet sites using Interwoven Teamsite 4.0-5.02

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  EBSCO Information Services

  • Dallas/Fort Worth Area

  • Account Services Manager

    • Jul 1995 - Oct 1999
    • Dallas/Fort Worth Area

    • Maintain awareness of external seminars while also training plus administering new programming environments, tools, and emerging technologies for serials management and database usage. • Create and develop training materials on serial management, including e-journals.• Aid individual libraries in serials management, both print and electronic.• Provide customer education, coordination, and significant problem solving related to service via face-to-face visits to customer site as well as supplemental phone calls and emails.• Pursue and maintain detailed understanding of e-journal licensing, registration and access.• Actively seek to aid customers in all aspects of serials management, including ordering, managing, and set-up of end-user access to e-content.• Manage and oversee, in coordination with Customer Service Department, an active service program.• Conduct joint presentations with sales staff to potential customers. • Represent EBSCO at regional, state and national meetings and conventions.