Experience

• 

  Omlet Ltd

  • Banbury, England, United Kingdom

  • Customer Service Advisor

    • Jun 2021 - Present
    • Banbury, England, United Kingdom

    Manage and provide administration and customer service supportProcess enquires and orders

• 

  Royal Voluntary Service

  • Banbury, England, United Kingdom

  • Volunteer Staff

    • Mar 2021 - Present
    • Banbury, England, United Kingdom

    Community Response Volunteer - collecting shopping, medication or other essential supplies for someone self isolating and delivering these supplies to their home. Calling clients on a daily, weekly, monthly basis depending on referral status.

• 

  Digital Garage

  • Banbury

  • Sales and Admin Support, PA to Directors

    • May 2011 - May 2021
    • Banbury

    • Personal Assistant to 4 directors: Managing, Operations, Sales and Finance. Managing diaries and organising meetings, appointments, hotel accommodation, and anything else they require.• First point of contact for sales enquires and support requests, re-directing them to the appropriate departments. • Processing sales orders on companies database, raising purchases orders to suppliers, distributors, and manufacturers and dealing with any queries. • Assistance to Sales Team and the Engineering Department, to assist in the smooth running of customer installations. Responsibility for customer liaison - determining product availability, pricing, shipment and logistics.• Cost allocation and client invoicing. Checking invoices match PO’s, ensuring finance team have accurate information with regards client invoices and payments to suppliers. • Booking of inbound/outbound stock, inventory management, maintaining the stock database.

• 

  Catalyst Team Building

  • Banbury, England, United Kingdom

  • Sales and Admin Support

    • Jan 2009 - Mar 2011
    • Banbury, England, United Kingdom

    • First point of contact for client enquiries and customer support. Preparing sales proposals and estimates for new work.• Maintaining the Goldmine client database, stock control, sales records and statistics and quality control.• Stock Management for all events, with authority to negotiate with suppliers and authorise payments up to £5,000• Office Management, IT Support, Personnel and HR, Health and Safety• Assistant to the Managing Director and Account Directors.

• 

  Catalyst Global Event Management

  • Kendal, England, United Kingdom

  • Receptionist / Admin Assistant

    • Jun 2006 - Jan 2009
    • Kendal, England, United Kingdom

    • First point of contact, dealing with new client enquiries. Data control including maintenance of Goldmine client database. • Providing office support to the sales team and event staff including processing event paperwork, • Administration tasks including processing timesheets, quality questionnaires, stock ordering, stock takes and deliveries.

• 

  BOOTLEGGERS MUSIC BAR LTD

  • Kendal, England, United Kingdom

  • Bar Staff

    • Jan 2004 - Dec 2006
    • Kendal, England, United Kingdom

    • Support to the Manager as ‘Third Key’, supervising shifts and staff in the absence of the Manager. • Customer liaison, cash control, training new staff, stock rotation, handling deliveries.

• 

  THE CONTEMPORARY TRAINING COMPANY LIMITED

  • Kendal, England, United Kingdom

  • Event Coordinator

    • Mar 2006 - May 2006
    • Kendal, England, United Kingdom

    • Researching and organising locations, catering facilities, speakers, coaches and hotel accommodation for events • Reconciling bank statements, raising sales invoices, credit notes, credit control. • Processing all supplier invoices and purchase orders through to payment.

• 

  Fremantle

  • London, England, United Kingdom

  • PA to Director of Finance

    • Jun 1999 - Nov 2003
    • London, England, United Kingdom

    • Diary management, meeting, greeting and organising appropriate facilities.• Raising sales invoices, Credit Control, coding invoices to cost centres.• Administrative support to eight Production Accountants.• Ad hoc projects for Chief Executive including implementation of re-branding

• 

  The Hogshead

  • Romford, England, United Kingdom

  • Bar Staff

    • Jun 1998 - May 2002
    • Romford, England, United Kingdom

    • Waitress and bar staff, dealing with customers, cash control, training new staff, stock rotation, handling deliveries.

• 

  Initiative Media London Ltd

  • London, England, United Kingdom

  • Accounts Assistant, PA to Financial Director and Bought Ledger Clerk

    • Jan 1992 - May 1999
    • London, England, United Kingdom

    Accounts Assistant July 1998 – May 1999• Purchase Ledger input, analysis, allocation to cost centres, payments.• Reimbursement of staff expenses, analysis and coding.• Personal assistant to the Project Director.PA to Financial Director April 1994 – July 1998• Secretarial support – diary control, arranging meetings, travel plans etc.• Dealing with clients on the phone / in person – screening all calls.Bought Ledger Clerk Sep 1992 – Apr 1994 • Checking / paying invoices for airtime to 5 TV stations, reconciling to statement. • Secretarial support for the Finance Department

• 

  The London Stock Exchange

  • London, England, United Kingdom

  • Administrative Assistant

    • Jul 1989 - Aug 1992
    • London, England, United Kingdom

    • Raising Invoices and Credit Notes, coordinating payment runs, reconciling to statement.

• 

  Poseidon Average Adjusters

  • London, England, United Kingdom

  • Office Junior

    • Oct 1988 - Jun 1989
    • London, England, United Kingdom

    • Arranging meetings, distributing telex and faxes, typing correspondence for the insurance adjusters

• 

  Windowcraft

  • Romford, England, United Kingdom

  • Retail Sales Assistant

    • Jan 1988 - Dec 1988
    • Romford, England, United Kingdom

    • Selling Double glazing at various B&Q and Do it All retail outlets, engaging with customers, generating sales leads.

• 

  Trueform

  • Romford, England, United Kingdom

  • Retail Sales Assistant

    • Jan 1987 - Dec 1987
    • Romford, England, United Kingdom

    • Welcoming customers into store, understanding their needs, and guiding them to the right products.