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Bio

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Carol Gerolamo is a seasoned HR professional with a strong background in customer service, recruiting, marketing, and talent acquisition. She has worked in various roles, including Explorer Staff Member at the Discovery Museum, Client Service Professional at H&R Block, and Career Services Representative at Lincoln Technical Institute. Carol holds a Bachelor's degree in Psychology from Merrimack College.

Experience

  • Discovery Museum
    • Acton, Massachusetts, United States
    • Explorer Staff Member
      • Oct 2020 - Present
      • Acton, Massachusetts, United States

      Engage with and assist visitors with Exhibits and Programs, work with young children and adults, foster social connections that spark curiosity and inspire learning through playful exploration. Serve as a Guide and a resource to the visitors. Enhance visitors experience with positive, helpful int...

  • H&R Block
    • Acton, Massachusetts, United States
    • Client Service Professional (seasonal)
      • Jan 2020 - Apr 2020
      • Acton, Massachusetts, United States

      Scheduled clients appointments, assisted Tax Professionals with administrative office management tasks.Greeted all visitors and clients, utilized client database and point of sale software.

    • Marketing Analyst
      • Nov 2012 - Jul 2019
      • Waltham, MA

      • Conduct research, develop leads, and assist potential and current customers for clients • Identify key decision makers and gain knowledge about purchasing processes• Document information by managing Access database. Client Programs include Names development and verification.• Additional program...

  • H&R Block
    • Bedford, MA
    • Client Service Professional
      • Jan 2012 - Apr 2012
      • Bedford, MA

      • Schedule clients with tax professionals, identify and communicate products and services• Support office tax professionals and district office team members with daily priorities• Utilize client database, appointment scheduling and point of sale software, partner with team to maintain office orga...

    • Career Services Representative
      • 2004 - 2011
      • Lowell, MA

      • Secured job openings from employers and arranged interviews for graduates of programs in Medical Assisting, Medical Administrative, Pharmacy Technicians and Computer Repair• Conducted Career development workshops and monitored graduates job search activities• Maintained placement statistics, a...

  • Office Team
    • Burlington, MA
    • Administrative Assistant
      • Jan 2003 - Feb 2004
      • Burlington, MA

      •Held various temporary assignments at companies that included Concord Hillside Medical Associates, Town of Bedford, Keyspan, and Applied Behavioral Associates.•Utilized Meditech software for retrieval and update of patient demographics and insurance information•Photocopied and distributed custom...

    • Technical Recruiter
      • 1996 - 2002
      • Waltham, MA

      • Responsible for the sourcing and recruiting qualified contract employees to fill client requirements• Conducted reference checks and negotiated candidate wages• Responsible for the placement of Contractors that included Manufacturing Engineers, Buyer-Planners, Technical Writers, Materials and ...

    • Career Services Representative
      • 1990 - 1994

Education

  • Merrimack College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

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