Experience

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  Veradigm®

  • Raleigh, North Carolina, United States

  • Expert Client Success Manager

    • Feb 2019 - Present
    • Raleigh, North Carolina, United States

    Work with clients utilizing APM, FMH, TWEHR, Sunrise, and Paragon suite of productsOrganize and facilitate cadence meetings, demos, and QBRs with Executive, IT, and clinical staffWork cross functionally to improve client CSAT scoresRecord important client data related to client satisfaction and retentionAssist Sales Executives where needed to facilitate revenue winsEscalate client priority items to Support and Development as neededWork as Accounting and Client liaison to collect receivables as needed

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  Village Life Photography

  • Raleigh, North Carolina, United States

  • Photographer, Business Owner

    • Sep 2007 - Jan 2019
    • Raleigh, North Carolina, United States

    Owner/Operator/PhotographerPortraitureEventsReal EstateAdobe Photoshop Editor

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  Misys Healthcare Systems

  • United States
  • Software Development
  • 300 - 400 Employee

  • SalesForce Migration Officer

    • Jun 2007 - Aug 2007

    Onsite studies at Misys regional offices to observe and gather CRM details and needsOrganized and facilitated cross-functional meetings with department leadsProcured third party vendor to facilitate migration

  • Director, Clinical and Practice Management Application Support

    • May 2005 - Jun 2007

    Directed newly formed team of Premier and Enterprise clients- Lead team of 4 managers and 40 software and technical analysts- Responsible for 250 enterprise level clients generating highest level recurring revenue- Daily client crisis management- Weekly proactive client calls involving Executives, IT and Clinical staff- Presented and participated in Regional User Group Meetings- Site visits as neededManaged headcount budgetRestructured team to align PM, EHR, EDI and Interface software and technical support needsCross-trained employees to better serve Elite client with primary support analystsReduced backlog by greater than 40%Conducted weekly meetings with development to prioritize and reduce defects

  • Practice Management Application Support

    • Jan 1995 - May 2005

    JANUARY 1995 – APRIL 2005PRACTICE MANAGEMENT SUPPORT, +MEDIC/MISYS HEALTHCARETechnical Support Analyst, 1995 – 1997Support Supervisor, 1997 – 1999Regional Support Manager, 2000 - 2002Senior Manager, 2003 – 2005- Responsible for 6 managers and team of 120 analysts- Responsible for 5000 Practice Management and EDI clientsRestructured entire PM support organization for stronger alignmentDevised concerted process to recruit, interview, hire, and train 40+ employees within six weeksManaged through mandated HIPAA software rollout and 400% increase in call volumeWeekly meetings with Internal Help Desk to redesign CRM toolWorked with Department of Labor during Exempt/Non-Exempt InquiryPresident’s Award Recipient 1999, 2001 (awarded to top 5% of non-sales employees)Wall of Fame Recipient 2004 (awarded to top .5% of non-sales employees)

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  NCSU, McKimmon Center for Extension and Continuing Education

  • Raleigh, North Carolina, United States

  • Senior Logistics Coordinator

    • Aug 1989 - Jan 1995
    • Raleigh, North Carolina, United States

    Supervised the distribution and acquisition of all standardized tests to NC Public School Districts.

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  City of Greensboro

  • Greensboro, North Carolina, United States

  • Summer Intern

    • Jun 1986 - Aug 1989
    • Greensboro, North Carolina, United States

    Department of Transportation, Summer and Winter Break Intern:- Managed traffic count program- Conducted traffic signal synchronization studies of major thoroughfares - Plotted safety collision diagrams of major intersections- Designed directional signs for new parking deck- Drafted new parking diagrams - Converted technical drawings to microfiche