Experience

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  LeedsBID

  • Briggate, Leeds

  • Operations Manager

    • Jun 2018 - Present
    • Briggate, Leeds

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  The AllBright Group Ltd - 'A brighter approach to cleaning'

  • Operations Manager

    • Jan 2015 - Apr 2018

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  Cubik

  • Yeadon

  • Head of Operations

    • Apr 2012 - Aug 2014
    • Yeadon

    To help determine the long-term strategicobjectives of the business. To ensure business growth through managingbusiness operations activities to ensure these are delivered in accordance with theorganisational strategy. To plan, in conjunction with departmental heads, and manage the performance of the company’soperations, as dictated by the overall strategy, agreed by the Directors, so as to maintain anddevelop business growth in accordance with the agreed business and financial strategy .

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  Millgate Computers Ltd

  • Sheffield, United Kingdom

  • Service Delivery Manager

    • Jul 2008 - Nov 2011
    • Sheffield, United Kingdom

    To manage the IT service delivery team, taking responsibility for service desk, desktop support and application support Define SLA's (Service Level Agreements) relating to all contract servicesEnsuring that all SLA's and KPI's are achieved and client expectations are met, or exceededTo provide reports (to clients and company directors) to an agreed schedule including managerial and financial performanceAttend client service review meetings, including delivery service performance, improvements, quality, processes and budgetsTo ensure that systems, processes and methologies as specified to ensure effective monitoring, control and support of our delivery service and introduce improvements where necessaryManage suppliers on any outsourced contractsTo manage purchases and inventory for the department, including goods receipt, despatch, PPI and reportingTo run regular customer satisfaction surveys to help improve department service and efficienciesTo provide method statements, risk assessments and job costings in line with customers requirementsTo document and improve internal work practices an procedures

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  Furmanite Ltd

  • Central Operations Supervisor

    • Feb 2008 - Jul 2008

    Supervising central operations co-ordinators, 12 on-site supervisors and 120+ field based engineers within the UK, Ireland, Europe and UAE to support the oil refinery, oil rigs, power & nuclear power stationsIntroduce new quality proceduresIntroduce department training plansManage and control toolbox talks and implementationStrategic planning of PowerStation shutdownsSupport on call rota

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  Whitecell Ltd

  • Director

    • Apr 2005 - Oct 2007

    Involved in setting up new companyIncorporate and develop the use of Sage software for the internal ordering/finance system.Help to grow business from £0 to £120k in first yearNegotiate with bank to set up account facilitiesOrganise, negotiate and implement factoring for companyDeveloping new supply lines and credit terms.

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  Curve IT LTD

  • Operations Director

    • Jan 2004 - Mar 2005

    Responsible for all operational duties and tasksInvolved with opening new office in Sheffield, creating internal systems to enhance quality and streamline efficiencies. Incorporate and develop the use of Sage software for the internal ordering system.Help to grow business from £800k to £5MMaintain budgets, negotiate better credit terms, oversee ISO9000/2000 and control overhead costs and expenditureOversee warehousing, stores and purchasing functions

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  Info-Techtronics LTD

  • Operations Manager

    • Jan 2000 - Dec 2003

    Overall responsibility and accountability for the Operations department, reporting directly to the board of directors These responsibilities included: Budgeting, HR, Customer Contracts, Supplier Credit Terms, Quality, Health & Safety. Main Responsibilities:Overseeing and managing all operational activities and staff (28) within the relative departments from start to customer orientation.Overseeing and management of staff and documentation for company acquiring ISO 9000/2000 quality standard from BS5750Providing innovative strategies and ideas to increase sales revenues from £600k to £1.4m within a 12 month period.The planning and implementation of reducing both overhead and direct costs by £50k within a 12 month periodConsistent review of HR, budgets, work practices with each department head (repair centre, stores, purchasing and warehouse) including the implementation of PPI's in stock control, 3-monthly staff reviews, internal/external training, reduction in DOA/ELF from 17% to 2%, reduction in TRT, i.e. 10 days to 7 then 5. The planning and implementation of reducing overall stock holding from £250k to £50k over a 3 year period.

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  Logical Computer Supplies

  • Purchasing Manager

    • May 1998 - Dec 1999

    Main Responsibilities:Involved with creating the purchasing department.Developing existing credit terms and opening new ones. Control of £2 million pound spend budget. Involved with supplier contract negotiation.

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  Info-Techtronics LTD

  • Logistics Manager

    • Feb 1991 - Apr 1998

    In charge of stores, warehousing and purchasing departments. Warehousing Responsibility included:Goods Receipt and despatchHealth and safetyStorage / SecurityCustomer, supplier and transport liaisonEmployee training & reviewsQuality ManagementReporting using internal computer systemBar coding Stores Responsibility:Goods Receipt and despatchPPI Checks (cycle counts)Quality ManagementEmployee training & reviewsReporting on stock levels, movements, losses, damage and distribution using a internal computer system Purchasing Responsibility:Control of 1M budgetSourcing and purchasing productDevelop existing credit terms and open new onesTechnical KnowledgeQuality controlReporting using internal computer systems

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  ICL LTD

  • Engineer

    • Jul 1990 - Jan 1991

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  Datachecker LTD

  • Engineer

    • Oct 1989 - Jun 1990

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  Garrants LTD

  • Workshop Engineer / Supervisor

    • Apr 1982 - Sep 1989

    Responsible for small team of engineers required to meet daily repair targets in line with customer / company expectations.Responsible for the ordering of spares and consumables.Liaising with customers and suppliers on a daily basis.Involved with setting up new branch in Addingham.