Experience

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  Guayaquil yacht club

  • Food and Beverage Manager

    • Mar 2023 - Present

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  Uzhupud Garden

  • Paute, Azuay, Ecuador

  • Room Division Project Manager - Pre-opening

    • Sep 2022 - Jan 2023
    • Paute, Azuay, Ecuador

    • Leisure Hotel of thirty-five rooms.• Pre-Opening· Housekeeping duties· Recruiting · Rooms Remodeling · Suppliers negotiation and Operations Management duties.

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  Healthnufit S.A.

  • General Manager

    • Jan 2018 - Dec 2021

    • Oversees distribution and sales of vitamins, supplements and natural products.• Manages four different sales locations from Guayaquil Shopping Center.• Imports products and handles orders from USA to Guayaquil• Communicates daily with GNC USA; attends meetings and associated protocols in representing the brand.• Conducts hiring, training and evaluation of the team’s sales performance.

  • Auditor

    • Jan 2017 - Jan 2018

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  SOLCA Matriz Guayaquil

  • Guayaquil, Guayas, Ecuador

  • Guest Services Manager

    • Feb 2020 - Nov 2020
    • Guayaquil, Guayas, Ecuador

    • Managing patient experiences and problem solving whilethey were hospitalized.• Responsible for the creation of the entry and exit protocols (check in and check out)as well as the service policies within the clinic.• Supervision of admission and cleaning staff, and other additional services.• Daily coach to collaborators, in this way we ensure the best attention topatient and family, obtaining 100% satisfaction, as well as efficiency in theservice.• Responsible for the customer service workshops for the clinic staff.

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  Smarthotels S.A.

  • Guayaquil, Ecuador

  • Hotel Administrator @ YU! Smarthotels

    • Jun 2016 - Feb 2017
    • Guayaquil, Ecuador

    • Premier, low cost, 20-room hotel in Guayaquil• Orchestrated all aspects of the hotel and reported directly to General Management.• Managed guests’ experiences and problem solving during guest visit.• Coached partners in reception and housekeeping daily in order to achieve 100% guest satisfaction as well as efficient service.• Conducted the team’s hiring, training and quarterly evaluations.

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  HOTEL HACIENDA UZHUPUD, Wellness & Convention Center.

  • Cuenca, Ecuador

  • Room Division Manager

    • Jan 2016 - Jun 2016
    • Cuenca, Ecuador

    • 62-room Resort Hotel• Oversaw reception, house keeping and the hotel’s areas of recreation, reporting directly to General Management.• Managed guests’ experiences and problem solving during guest visit.• Coached partners daily, assuring the best customer service while achieving 100% of guest satisfaction, as well as efficient service.• Conducted the team’s hiring, training and quarterly evaluations.• Orchestrated all aspects of the hotel during the General Manager’s absence.

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  Hilton Worldwide

  • Guayaquil - Ecuador

  • Front Office Manager

    • Jan 2014 - Jul 2015
    • Guayaquil - Ecuador

    Front Office Manager, Hilton Colon, GuayaquilJanuary 2014 – July 2015 294 Rooms * Reported directly to the General Manager. * Active participant in Executive Management and Business Focus weekly meetings. * Responsible for the managing and problem solving of guest’s experiences during their stay. * Monitored on a daily basis guest survey satisfaction (SALT) and reviewed statistics and results in order to implement improvements. Worked jointly with Hilton Worldwide and the Guest Assistant Team. * Coached team members (49 total) on a daily basis to insure excellent customer service, 100% guest satisfaction, as well as an efficient check-in and check-out. * Managed monthly meetings with all team members: Front Desk, Executive Floor, Reservations, Operators and Concierge. * Oversaw and reviewed Hilton brand standards compliance, proceedings and regulations. * Responsible for hiring, training and quarterly evaluations of staff. * Duty Manager on weekends. ****MEMBER OF THE HILTON WORLDWIDE BLUE ENERGY COMMITTEE

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  Hilton Hotels Worldwide

  • Guayaquil, Ecuador

  • Food & Beverage Assistant

    • Nov 2013 - Jan 2014
    • Guayaquil, Ecuador

    Food & Beverage Assistant, Hilton Colon, Guayaquil November 2013 – January 2014 * Responsible for the Department alongside the Operations Manager. * Managed the hotel’s five restaurants, room service and various events. * Supervised and distributed assignments for area captains and managers. * Conducted quarterly and annual evaluations for the five restaurants, Hotel’s room service and various events – 80 team members. Coached team members daily as well as managed monthly meetings for a productive flow of information, thereby giving the team members the tools to accomplish their job efficiently and professionally in each of their shifts. * Coordinated with HR workshops and classes given throughout the year to update the staff with chain standards. * Frequent communications with the Public Relations Department for the different Gourmet Festivals at the hotel. * Issued rotating schedules for personnel in charge. * Duty Manager (MOD) ****MEMBER OF HILTON WORLDWIDE BLUE ENERGY COMMITTEE

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  Hilton Colon Guayaquil

  • Front Office Manager Assistant

    • Aug 2012 - Nov 2013

    Front Office Manager Assistant, Hilton Colon, Guayaquil August 2012 – November 2013 * Responsible, alongside Reception Manager, for the operation of the Hotel Reception Department: Reservations, Operators, Front Desk, Concierge and Executive Floor. * Distributed assignments, supervised personnel and evaluated staff on a quarterly and annual basis. * Issued rotating schedule and coordinated VIP guests services. * Duty Manager (MOD). ****FRONT DESK CHAMP HILTON WORLDWIDE CERTIFICATE OF ACKNOWLEDGEMENT ****SERVICE CHAMP AWARD OCTOBER 2013 HILTON BLUE ENERGY ****MEMBER OF HILTON WORLDWIDE BLUE ENERGY COMMITTEE

  • Executive Floor Supervisor & HHonnors Manager

    • Jul 2011 - Jul 2012

    EXECUTIVE FLOOR SUPERVISOR & HHONORS MANAGER, HILTON COLOR, GUAYAQUIL July 2011 – July 2012 * Handled administrative and public relations for the Executive Floor as well as Manager of Hilton HHonors memberships***Service Champ 2011 HILTON BLUE ENERGY Award *****MEMBER OF HILTON WORLDWIDE BLUE ENERGY COMMITTEE

  • Front Office Supervisor

    • Apr 2010 - Jul 2011

    FRONT OFFICE SUPERVISOR, HILTON COLON, GUAYAQUIL April 2010 – July 2011 * Handled daily guest registration, including individuals, corporate groups, as well as national and international travel agencies. Scheduled room assignments and stay follow-ups. Monitored Hilton brand standards compliance. *****MEMBER OF HILTON WORLDWIDE BLUE ENERGY COMMITTEE

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  Le Barricou Restaurant Bar

  • New York

  • Restaurant Manager

    • Nov 2006 - Nov 2007
    • New York

    RESTAURANT MANAGER, LE BARRICOU RESTAURANT BAR, NEW YORK, NY November 2006 – November 2007 French bistro – 80 person capacity * Responsible for restaurant operations, including the hiring of personnel, and monthly and annual evaluations. Managed customer service. Coordinated with Chef for the purchase of food and wine stock. Handled restaurant purchases based on suppliers’ quotes and quality. * In charge of monthly inventory. * Coordinated, according to the four seasons, different promotions in order to maintain the clientele engaged.

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  Marquet Patisserie

  • New York

  • Office & Sales Manager

    • Aug 2002 - Oct 2006
    • New York

    OFFICE & SALES MANAGER, MARQUET PATISSERIE, NEW YORK, NY August 2002 – October 2006 French bistro – 35 person capacity * Responsible for the restaurant’s operations. Coordinated alongside the owner, food and general purchases, as well as wine stock. * In charge of inventory * Hiring of personnel, as well as monthly and annual evaluations of 10 staff members. * Handled customer service. Continuous training of personnel to insure they would be able to handle any situation that would surface without compromising customer service. * Coordinated the different restaurant promotions following the four seasons format.

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  Unipark Hotel

  • Guayaquil - Ecuador

  • General Manager Assistant

    • Dec 1996 - Dec 1997
    • Guayaquil - Ecuador

    December 1996 – December 1997 * Responsible for several projects such as implementation of the Hotel’s Business Center. * Hired and trained personnel. * Created data base of Hotel’s VIPs * Handled Hotel’s Gourmet Festivals.

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  Unipark Hotel

  • Guayaquil - Ecuador

  • Operation Manager Assistant

    • Jun 1994 - May 1996
    • Guayaquil - Ecuador

    OPERATIONS MANAGER ASSISTANT, UNIPARK HOTEL, GUAYAQUIL, ECUADOR June 1994 – May 1996 Handled correspondence and appointments for Operations Manager. Provided support for national and international acquisitions. Issued purchase orders. Hostess for various meetings.

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  Hotel Oro Verde Guayaquil

  • Guayaquil - Ecuadot

  • Hospitality Desk

    • Apr 1992 - May 1994
    • Guayaquil - Ecuadot

    HOSPITALITY DESK, HOTEL ORO VERDE, GUAYAQUIL, ECUADOR April 1992 – May 1994 Handled international guests arriving for the Galapagos Series of Linblad expeditions and Metropolitan Touring. Reservations, Check-in, check-out and overall stay follow up. Provided tourist information for house guests.