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Carlos Lau
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English Full professional proficiency
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Cantonese Native or bilingual proficiency
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Mandarin Full professional proficiency
- Project Management
- Pmp
- Crm
- Process Improvement
- Management
- Show all
Bio
Credentials
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Career Essentials in Business Analysis by Microsoft and LinkedIn
MicrosoftJan, 2024- Apr, 2026 -
Career Essentials in Project Management by Microsoft and LinkedIn
MicrosoftJan, 2024- Apr, 2026 -
LinkedIn Learning Human Skills for Managers Professional Certificate
LinkedInJan, 2024- Apr, 2026 -
International Professional Mediation Coach
Academy of International Dispute Resolution & Professional NegotiationNov, 2023- Apr, 2026 -
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsJun, 2022- Apr, 2026 -
Mediator Panel
Integrated Mediation Office (West Kowloon)Apr, 2022- Apr, 2026 -
Mediator Panel
Building Management Mediation Co-ordinator's OfficeDec, 2021- Apr, 2026 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileNov, 2021- Apr, 2026 -
Accredited Mediator
Hong Kong Mediation CentreNov, 2019- Apr, 2026 -
International Accredited Professional Mediator
International Dispute Resolution & Risk Management InstituteNov, 2019- Apr, 2026 -
Certified ScrumMaster
Scrum AllianceDec, 2018- Apr, 2026 -
Certified Internet Marketing Practitioner (CIMP)
EC-CouncilNov, 2016- Apr, 2026 -
Project Management Professional (PMP)®
Project Management InstituteNov, 2008- Apr, 2026 -
ITIL Foundation Level
AXELOS Global Best PracticeMar, 2023- Apr, 2026 -
HKMAAL Accredited General Mediator (認可綜合調解員)
Hong Kong Mediation Accrediation Association Limited (HKMAAL)Oct, 2021- Apr, 2026
Experience
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Manager, DPMO
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Aug 2016 - Present
- Managed the development and implementation of digital solutions, including Swire Coca-Cola eshop and a mobile version of the full-service vending system.- Revamped the application support team and PMO policies and processes to improve end-user support and system performance.- Led the product management lifecycle management workgroup to ensure products met industry standards and end-user needs.- Explored and developed new digital value services to enhance competitiveness and customer satisfaction.- Led and managed a team of professionals to deliver high-quality technical support services to end-users.- Relaunch of Digital PMO in central level
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Project Manager
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Sep 2014 - Aug 2016
- Managed multiple HR-related projects using advanced project management techniques to ensure successful delivery.- Developed comprehensive project plans and managed all implementation processes within budget constraints.- Conducted system and process implementation in accordance with operational and compliance requirements, ensuring regulatory standards were met.- Recommended modifications to programs to enhance effectiveness and drive continuous improvement.- Acted as a service manager and ensured user needs were met in a timely and effective manner.- Gained expertise in project management, system implementation, and process improvement, contributing to the organization's success.
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Project Manager
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Aug 2012 - Sep 2014
- Managed the delivery of critical ERP systems worth HK$4.5m, collaborating closely with stakeholders and managing projects across 4 regions.- Streamlined and re-engineered business processes, driving significant improvements in efficiency and cost savings.- Conducted extensive system integration, procurement, support, and maintenance of POS peripherals to meet end-user needs.- Utilized advanced project management techniques to keep projects on track and within budget.- Developed expertise in project management, system integration, and technology evaluation, contributing to the organization's success.
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Senior Project Analyst
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Nov 2006 - Aug 2012
- Led virtual teams in PRC to deliver projects on time and within budget.Implemented several mini-projects that significantly improved business efficiency and resulted in cost savings.- Maintained high software quality standards by establishing best practices and fostering a culture of continuous improvement.- Managed project costs of over HK$1m by closely monitoring timelines and identifying potential risks and issues.- Developed expertise in leading remote teams, project management, and system implementation, contributing to the organization's success.
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Systems Analyst
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Oct 2005 - Nov 2006
- Led a team of 6 members responsible for managing the Corporate Billing System and its database of over a million members.- Worked closely with stakeholders to prioritize and resolve system issues, providing expert level three support.- Conducted regular system reviews and implemented enhancements to improve functionality, reliability, and performance.- Gained valuable experience in team leadership and application support.
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Analyst Programmer
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Mar 2001 - Sep 2005
- Designed, developed, tested, and deployed various systems to the highest standard.Analyzed and resolved complex technical and application issues using advanced problem-solving techniques.- Conducted extensive research to identify and select the best software solutions for each project.- Built an Enterprise Application Integration platform for seamless data exchange between systems.- Provided sophisticated application support for various systems, meeting unique stakeholder needs.- Gained invaluable experience in system development, integration, and support within a large and complex organization.
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Analyst Programmer
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Mar 2000 - Feb 2001
- Prepared user manuals with flowcharts for system understanding.- Designed, implemented, and rolled out JUSCOCITY shopping mall and Samsung Corporate Website, meeting unique stakeholder requirements.- Conducted thorough testing, maintained and updated systems for optimal performance.- Collaborated with team members to complete projects on time and within budget.- Gained valuable experience in system design, development, testing, and maintenance.
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Programmer
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Jun 1998 - Feb 2000
- Designed and developed enterprise applications, meeting unique stakeholder needs.- Conducted thorough testing, provided end-user support, and collaborated with team members to complete projects on time and within budget.- Gained valuable experience in enterprise application design and development.
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Education
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2003 - 2005The Hong Kong Polytechnic University
Master of Business Administration - MBA, IT Management -
1999 - 2002
Victoria University
Master of Science - MS, Computer Science -
1995 - 1998
City University of Hong Kong
Bachelor of Science - BS, Computing Mathematics
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