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Bio

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Carlos Garcia Acevedo is a seasoned IT professional with 25+ years of experience in IT service management, IT strategy, and program management. He has held various leadership positions in multinational corporations, including CIO, IT Director, and Program Director. He has expertise in ITIL, IT service management, change management, vendor management, and program management. He has worked in various industries, including retail, manufacturing, and finance.

Credentials

  • ITIL V3 Foundations
    -
    Jul, 2011
    - May, 2026

Experience

    • Squad Lead Infraestructura Central y Telecomunicaciones at Walmart Mexico y CA
      • Oct 2021 - Present
      • Mexico

      Data Center and Telecommunications operations that enable the operation of 2750+ stores on a HA, high transaction environment.

    • Squad Lead Continuidad Operación Tecnología
      • Jun 2020 - Sep 2022
      • Mexico
    • Senior Lecturer
      • Aug 2017 - Dec 2021
      • Mexico City

      Lecturer for the Computer Networks Foundation course at Universidad Iberoamericana BS program. Course is aimed at helping students understand the basics of computer networks and the inner working principles behind the Internet.

    • Director Program Management
      • May 2017 - Jun 2020
      • Mexico

      Reseraching and implementing an innovative CRM and ERP solution that will allow customer to continue on it's path to become Mexico´s Leader in the Commercial Real Estate Market

    • Owner / Director
      • Jan 2016 - Jun 2020
      • Mexico

      Executive IT Advisor offering services to medium and small size companies (SMBE). Projects include HR platform implementations, Technology Strategy Definitions, ERP and CRM implementations, Information Security consultation and strategy definition, Digital Transformation Roadmaps, WEB and Cloud S...

  • Oracle
    • Mexico
    • CPG Industry Innovation Advisor
      • Oct 2017 - Mar 2019
      • Mexico

      As an Industry Innovation advisor, I use my 12 years of experience in the CPG industry to work with our clients and focus on their business challenges and goals, engaging early and proactively to leveraging my experience an industry best practices to aid then in their Digital Transformation journ...

    • Program Director
      • Sep 2016 - May 2017
      • Mexico
  • Diamond Electronics
    • Mexico City Area, Mexico
    • Interim IT Director
      • 2016 - 2016
      • Mexico City Area, Mexico

      IT Roadmap development that supports current and future technology requirementes. MS Dynamics expansion plan, supply chain solution recommendation.

    • IT Corporate Vice-President (CIO)
      • Nov 2012 - Jul 2015
      • Mexico

      Leading the Information Technology team for a Mexican Conglomerate that is the global leader in PVC Resin and compounds as well as the leader in PVC piping and components; with operations that cover Latin America, US, Japan, UK, Western and Eastern Europe, and most recently South Africa and India...

  • CHEDRAUI
    • Mexico City Area, Mexico
    • DIRECTOR CORPORATIVO DE SISTEMAS - CIO
      • Jul 2012 - Nov 2012
      • Mexico City Area, Mexico

      Responsible for leading IT department for the 3rd largest grocer in Mexico. With nearly 200 stores and covering most of the country, it is the fastest growing grocery company in Mexico. This quick expansion and dynamic environment meant a very quick turnout cycle for all IT solutions, which impli...

    • International Service Management Director
      • Feb 2007 - Jul 2012
      • Dallas, Tx

      Led the Service Management organization for International IT operations outside the US and Canada with resources spread throughout all countries where PepsiCo international operates. Responsible for all Help Desk operations, Field Services and Desktop support teams across the International operat...

    • Chief Technology Officer - CTO
      • 2004 - 2007

      Responsible for planning, guiding and day to day operations of all IT technology aspects for PepsiCo’s Food and Snacks divisions in Mexico (Sabritas, Gamesa, Quaker, Gatorade and Mafer). The main initiatives undertaken were outsourcing of the Sabritas and Gamesa data center operation to HP ($2MUSD Savings), construction of the new office space for the Mexico City Corporate Building housing 4 different Business Units and 1244 employees. Project delivered on time and $2MUSD under budget. Created and implemented extranet portal that allowed wholesale consumers to place, track and take delivery of purchase orders on-line (20% increase of Sales Volume for Gamesa).The CTO role reported directly to Mexico’s CIO and matrix and dotted line to PepsiCo International CTO. Main responsibilities included overseeing the day to day operations of all corporate systems and applications to support business activities, as well as participating in projects that required strong technical skills and deep business understanding. Ultimate responsible for the operation and uptime of two data centers located in Mexico, voice and data services (WAN), service availability for all applications, Help Desk, Field Services and all other IT technical services.Managed tech refresh life cycle for all data center (servers) and end user compute (PCs, laptops) infrastructure as well as for all voice and data equipment (PBX, IPTel) and all ancillary support services (printers, copiers, etc.).

    • IT Planning Manager
      • Oct 2001 - 2004

      Responsible for managing all IT infrastructure planning efforts for Frito-Lay companies in Mexico (Sabritas, Gamesa & Quaker). Efforts were focused on investigating, justifying and implementing new technologies that added value to the businesses by allowing increased productivity, time and cost reductions with new and better ways of supporting the business units from the IT perspective.This role reported to the IT Operations Director that in turn reported to the CIO, 8 direct internal reports and 6 consultants formed the team.

    • Corporate CIO
      • Jan 2001 - Oct 2001

      Responsible for all IT related activities within the Foundation. The foundation is a non-profit organization with several programs being the most significant the construction and operation of the most technological advance Rehabilitation Centers for Children with Mental and Physical Disabilities ...

    • Latin America (LATAM) IT Manager
      • 1994 - 2000
      • Norwalk, CT

      Primary responsible for all computer operations and transactional support for all the financial companies of the countries included within the region (5). Direct report to the company’s CIO and to each of the countries’ CEOs, in all matters related to their particular systems operations. The most...

Education

  • 1986 - 1991
    Universidad Iberoamericana, Ciudad de México

Suggested Services

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Industry Focus. “Retail”

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