Experience

• 

  Decathlon Australia

  • Australia

  • Digital Merchandising Leader

    • Apr 2022 - Present
    • Australia

• 

  Bing Lee Electrics

  • Australia
  • Computers and Electronics Manufacturing
  • 200 - 300 Employee

  • Online Content Manager

    • Jul 2013 - Apr 2022

    • Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant and aligned with digital merchandising and content strategy• Work closely with the Marketing department and suppliers to execute strategies aimed at supporting corporate growth goals including Online sales and web presence. • Manage online campaigns and promotional activity, including briefing in required assets, building EDMs and managing key dates to ensure on time delivery.• Manage the personalization plan including the online product recommendation engine in collaboration with the Omni-channel team.• Provide administrative support to the Website's sales team and stores.

  • Website Sales Manager

    • Feb 2011 - Jul 2013

    • Overviewed online sales for the company’s website on a daily basis.• Ensured that any stock issues, returns and customer complaints were handled effectively and in a timely manner.• Managed call centre team members’ activities including their development. Successfully coached and motivated the team to achieve sales, profit and customer experience goals

• 

  Harvey Norman

  • Sales Manager (2IC) - Harvey Norman Computers Broadway

    • Mar 2010 - Feb 2011

    • Meet sales goals by training, motivating and providing feedback to sales staff through the implementation of a KPI based programme.• Maintain outstanding store condition and visual merchandising standards.• Manage store operations by ensuring exceptional performance and excellent customer services• Overseeing stock control and receiving orders• Implement the company’s marketing promotions weekly

• 

  Sony Centre Sydney

  • Store Manager

    • Mar 2004 - Jul 2008

    • Store business operations, including managing profit and loss statements, facility management, safety, security and banking.• Product management including ordering, receiving, stocktaking, price changes, handling damaged products and returns.• Work closely with the Sony Centre Brand Strategy team by implementing the Friedman Retail Management Programme• Human resources tasks including the recruitment, hiring, training and development of staff, sales and customer service coaching, payroll and workplace scheduling.