Experience

• 

  Softlanding Solutions Inc.

  • Canada
  • Information Technology & Services
  • 100 - 200 Employee

  • Technical Account Manager

    • Sep 2023 - Present

  • Information Technology Infrastructure Consultant

    • Oct 2022 - Aug 2023

  • Information Technology Infrastructure Consultant

    • Mar 2022 - Oct 2022

• 

  Loopback Pro

  • Chile

  • Senior Information Technology Consultant

    • Dec 2015 - Mar 2021
    • Chile

    • Realigned IT process by connecting and integrating the systems across the organization resulting in better new students’ satisfaction• Created a platform to evaluate the new health centers by gathering information about the people’s opinion resulting in a faster way for the government to design improvement plans• Corrected the communications service by installing a new email server resulting in a reduction of the selling opportunities missed

• 

  Capstone Copper

  • Canada
  • Mining
  • 700 & Above Employee

  • Senior IT Supervisor - Minera Santo Domingo Project

    • Jan 2012 - Nov 2015

    • Managed ERP migration project by coordinating the external consultant companies resulting in an on-budget and on-time project implementation • Secured the network and communications facilities by Incorporating a new cabling standard resulting in a reduction of the risk of failure when doing changes • Stimulated the use of new technologies by training the users on using Microsoft 365 suite resulting in an expansion on the employees' ability to work in team collaboration

  • IT Manager

    • Oct 2014 - Apr 2015

    • Reorganized the IT department by hiring new talent with more solid technical skills resulting in a reduction of the implementation time for key business-related projects • Improved the safety monitoring capabilities by overseeing the installation of the new fire detection system resulting in a more secure operation• Expanded the coverage of security surveillance by installing new cameras resulting in a more controlled and safe workspace

• 

  Universidad Alberto Hurtado

  • Chile

  • Head of IT Operations

    • Mar 2003 - Jan 2012
    • Chile

    • Migrated servers from physical to virtual by implementing successfully the new infrastructure resulting in a significant increase of the security indicators of the University • Integrated the telephony systems by negotiating a contract to provide a new IP Telephony system resulting in a simpler and faster way to communicate across the University • Corrected the helpdesk service by redefined the attention procedure resulting in a reduction of the claims for poor attention quality

• 

  Movistar Chile

  • Provincia de Santiago, Chile

  • Support Engineer

    • 2001 - 2003
    • Provincia de Santiago, Chile

    • Developed a user client information system by using web technologies resulting in a rise of the ability for tracking the customer's historical information• Answered and resolved Internet connection issues by conducting tests and validation according to the procedure resulting in a client support service provided with excellence• Motivated the technical team by enabling personnel on new technologies resulting in enhanced of the support capabilities of the new product portfolio