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Bio

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Carlos Arroyo is a seasoned restaurant management professional with extensive experience in food service operations, inventory management, training, and leadership. He has managed multiple units, including family dining restaurants, and has a strong background in P&L management, customer service, and staff supervision. With a Master's degree in Business Administration and a certification in Culinary Arts, Carlos has a solid foundation in business principles and culinary practices. He has worked in various industries, including food service, transportation, and finance, and has a proven track record of delivering results-driven performance and exceptional customer service.

Experience

  • Holy Trinity Catholic High School
    • Temple, Texas, United States
    • School Bus Driver
      • Feb 2024 - Present
      • Temple, Texas, United States

      Transport students to and from school.

  • TISD Transportation
    • Temple, Texas, United States
    • School Bus Driver
      • Mar 2020 - Jul 2023
      • Temple, Texas, United States

      Transport students to and from school.

  • Central Freight Lines, Inc.
    • Waco, Texas, United States
    • P& D DRIVER
      • Jul 2018 - Mar 2020
      • Waco, Texas, United States

      LTL driver central Texas area

  • A Cab Taxi Service
    • Las Vegas Metropolitan Area
    • Yard Supervisor/Driver
      • Apr 2014 - Aug 2017
      • Las Vegas Metropolitan Area

      Supervisor, assigned drivers cabs and route areas. Handled all daily operations of fleet.

  • Cici Pizza
    • Las Vegas, Nevada
    • Restaurant Manager
      • Aug 2013 - Jul 2014
      • Las Vegas, Nevada

      Oversee family dinning restaurant operations with staff of 25.

  • Cafe Rio
    • Las Vegas
    • General Manager
      • Jan 2013 - Aug 2013
      • Las Vegas

      Manage single unit operations to include, sales, marketing, inventory, ordering, training, and staff supervision. Ensuring departmental compliance with all regulatory and company policies and procedures. Adhering too and maintaining all budgetary goals and expectations.

  • TMX Finance
    • Las Vegas, Nevada Area
    • General Manager
      • Apr 2012 - Jan 2013
      • Las Vegas, Nevada Area

      Responsible for the daily operations of one of the largest and fastest growing consumer specialty finance stores. Overseeing a staff of five while maintaining sales, labor and expense goals monthly. Additionally, coaching, mentoring and training staff for future advancement

  • Denco Enterprises
    • Bakersfield/Fresno
    • Area Manager
      • Jul 2011 - Mar 2012
      • Bakersfield/Fresno

      Energetic and innovative Multi-Unit Leader in food service operations, market operational expansion, management training, and profitability & service improvement, exceptional record of strategic implementation, mentorship, training, and outstanding results driven P&L performance.•Over twenty years of management experience, including experience opening several new store locations. •Ability to effectively hire, train, and manage a staff of over 250 employees while working in a fast paced environment for six restaurants in Bakersfield/Fresno area.•Excel at food cost, labor, scheduling, P & L reporting, and inventory management within given allowances. •Extensive daily shoulder to shoulder mentoring, coaching and training of management team members for future advancement and success. •Foster a team environment of motivated high performers through feedback, performance evaluations, reward & recognition and operational excellence.

  • Smashburger
    • Las Vegas, Nevada Area
    • General Manager
      • Oct 2010 - May 2011
      • Las Vegas, Nevada Area

      Manage single unit operations to include, sales, marketing, inventory, ordering, training, and staff supervision. Ensuring departmental compliance with all regulatory and company policies and procedures. Adhering too and maintaining all budgetary goals and expectations.

  • Chipotle Mexican Grill
    • Las Vegas, Nevada Area
    • Area Manager
      • Jul 2002 - Aug 2010
      • Las Vegas, Nevada Area

      Responsible for maintaining Chipotle standards/procedures and operational expectations in food quality, customer service, food safety, store cleanliness, and financial performance for the Las Vegas Market. Ongoing compiling, preparing, and maintaining of market P&L recaps, budgets and cost controls with regards to sales, food & beverage, and labor matrix goals. This also includes implementing and practicing all HR policies and protocols. In addition, daily mentoring, coaching and training of Restaurateurs, General Managers, Apprentice’s, and Service & Kitchen Manager’s through shoulder to shoulder training, feedback, performance evaluations, reward & recognition and operational excellence. While fostering a team environment of motivated high performers. Finely, performing all required administrative duties in a timely manner, and coaching and counseling staff on a timely basis.

    • Food Service Manager
      • Mar 2001 - Jul 2002

      Responsible for foodservice operations for a behavioral healthcare hospital, to include inventory, ordering, performance evaluations, training, and supervision of all hour employees. In addition, ensure high quality food production for patient, cafeteria, and catering operations. Monitor unit areas for safety, sanitation, expense accountability, staff scheduling and overall compliance with facility policies & procedures, and regulatory agencies.

    • Asst Food Service Manager
      • Feb 2000 - Mar 2001

      Responsible for the supervision of all hourly employees, to include production, service, and sanitation personnel. In cooperation with Food Service Manager, responsible for all food service operations, including, but not limited to, food production, accounting, marketing, and human resources management systems. In addition, maintain all established standards of the facility and business.

    • Production Manager
      • Jan 1998 - Jan 2000

      Oversaw foodservice operations of an acute care, rehabilitation, long term care, child and adolescent facilities, duties included inventory, ordering, performance evaluations, training, and supervision of 45 employees. Ensuring high quality food production for patient, cafeteria, and catering operations. Monitored areas for safety, sanitation, cafeteria cash accountability, staff scheduling, and overall compliance with regulatory agencies, and facility policies and procedures.

    • Culinary Manager
      • Jan 1992 - Jan 1998

      Responsible for foodservice operations of a physical rehabilitation facility, including, inventory, ordering, performance evaluations, training, and supervision of twenty employees. Tracked budget, staffing, and supplies within given allowances. Ensured departmental compliance with all regulatory and facility policies and procedures.

Education

  • 1998 - 2004
    University of Phoenix, San Diego Campus
    MBA, Business
  • 1983 - 1986
    U.S. Army Cook School
    Cert. Chef, Culinary Arts

Suggested Services

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Industry Focus. “Restaurants”

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