Experience

• 

  Kontron

  • San Diego, California, United States

  • Quality Engineer

    • Apr 2019 - Present
    • San Diego, California, United States

    Quality Engineer in Automation and Defense

• 

  The Hartford

  • Retention Specialist

    • Apr 2014 - Apr 2019

• 

  Grid One Solutions

  • Greater San Diego Area

  • IT/Work Order Manager San Diego Region - Grid One Solutions, Inc.

    • Nov 2009 - May 2013
    • Greater San Diego Area

    • Provide technical support by troubleshooting and provide solutions to field techs via phone or field visits.• In charge of receiving, assigning, collecting and sending equipment for service.• In charge of documentation & tracking of all equipment, creating user IDs & passwords for program access.• Provide usage & stock reports for management.• Dispatch, assign & remove work orders.• Install, troubleshoot & test software upgrades and patches to FC200 programs.• In charge of training, refresher courses & cross training in software applications and equipment use.• Back up field call response & dispatcher.

• 

  San Diego Gas & Electric

  • Distribution System Operator

    • Dec 2007 - Apr 2009

    • Monitor and maintain the stability of the electrical grid, keep track of planned & unplanned work throughout the shift.• Knowledge of GFMS, ADOS & SCADA software, ability to read maps, single line diagrams & substation maps.• Provide authorization clearances to SDG&E & subcontractor crews for performing work on the electrical system.• Utilize phones & 900 MHz radio to communicate between field and dispatch.• Troubleshoot outages, direct field crews, trouble man & fault van for isolation of faulted equipment & restoration of service.• Write and carry out switching orders on the fly, multi task, work under stressful situations, able to handle multiple and rotating shifts.