Experience

• 

  RBC

  • Canada
  • Banking
  • 700 & Above Employee

  • Retired RBC Commercial Account Manager

    • Sep 1979 - Dec 2009

  • Account Manager Agriculture

    • May 1998 - Sep 2009

    - Managed Farm Lending Portfolios specializing in dairy, poultry, hog, berry and floriculture in the Fraser Valley of British Columbia- Responsible for sales growth of portfolio including lending, card services and investments- Corporate Mutual Fund Compliance Officer- Organized RBC participation at annual Pacific Ag Show at Tradex and Dairy Tours- Liaison with Investment Planners and RBCDS for estate planning of farm families- Paticipated in Dairy Producers Meetings- Participated in 4H Clubs award presentations

  • Branch Manager, Clearbrook

    • Apr 1991 - May 1998

    - Branch/Sales Manager responsible for day to day branch management and customer service- Personal and Residential Mortgage Lending Credit Approvals- Employee Management- Personal Account Management of High Valued Clients- Mutual Fund Compliance Officer - Developed Sales Campaigns for RSPs, Investments, Visa Cards and Lending Products - Strategic Consulting with Area Management including business plan, sales strategy development - Initiated orientation and training programs for new employees - Developed Centres of Influence with professionals in market area - Monitored strict adherence to the Bank's Privacy and Money Laundering policies - Participation in Abbotsford Chamber of Commerce and Abbotsford Air Show

• 

  Four Seasons Hotel, Vancouver BC

  • Guest Services Manager

    • Jun 1977 - Sep 1979

    The Guest Services Manager leads a team of personable, service oriented staff members that are usually the first point of contact with guests of the hotel. The role is similar to the position of Concierge in luxurious metropolitan hotels in major European and American cities. Responsibility included hiring, training, performance monitoring and scheduling of doormen, bellmen, concierge attendants, car jockeys and swimming pool attendants. The ultimate role of the Guest Services Manager is to provide the team with up to date information about the hotel, restaurants, tourist attractions and how to connect guests with transportation needs such as taxis, limousines, rental cars, tour buses, cruises, airlines and railways. It also included personal involvement with meeting the needs of high profile guests such as politicians, celebrities and corporate executives.